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Punt Casino

Player complaints and reviews about Punt Casino, plus its operator (Lucky Partners Club), licences and welcome offers.

punt.casino
Capture of the Punt Casino website

About

Punt Casino belongs to the Lucky Partners Club affiliate programme. The site launched in 2021. It holds a licence from Curacao Gaming Control Board. The interface is available in 4 languages: English, French, German, Japanese. 15 account currencies are listed, including Euros, US dollars, Canadian dollars, Japanese yen. We list one welcome offer.

Punt Casino is listed in 6 markets, among them Canada, Germany, France and Belgium. On the Punt Casino site for Mexico, we found 4 tournaments.

Markets

This brand is listed in 6 markets. Pick one to see what it offers there.

Welcome bonuses

1 offer

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Tournaments

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player Intelligence

389 records

What players report about Punt Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

47

82% resolved, of those with a known outcome

Total reviews

342

Across all review sites

Player rating

3.4 / 5

Trustpilot 3.5 · AskGamblers 2.7 · Tribuna 4.0

GEO markets

17

Countries stated on 93% of records

Punt Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Punt Casino, the way Player Intelligence PRO computes it.

Since 2019, players have posted 47 complaints and 342 reviews about Punt Casino on 5 sites. In the 12 months to November 5, 2026, they filed 3 complaints and posted 45 reviews. Reviews are down 75% on the 12 months before (183). The average review rating fell from 4.14 to 2.56 out of 5 year on year.

The problem players report most often is “Withdrawal delay”: 40% of the 45 complaints with a labelled problem. Next come “Withdrawal refused” (13%) and “Bonus winnings confiscated” (11%). Complaints about “Withdrawal” make up 67% of those with a topic, against 29% across all brands.

Of the 45 complaints with a known outcome, 82% were resolved, against 59% across all brands. That puts Punt Casino 731st of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 79%.

Reviewers give Punt Casino 3.75 out of 5 on average over 342 rated reviews, against 3.44 across all brands. 69% of the ratings are four or five stars, and 28% are one or two. The review sites’ own scores average 3.4 out of 5 across 3 sites. By that score, Punt Casino ranks 1,738th of 4,286 rated casinos. Reviewers most often praise “Games” (142 reviews), “Withdrawals” (120 reviews) and “Customer support” (74 reviews). The most common criticism concerns “Withdrawals” (49 reviews), “Customer support” (48 reviews) and “Bonuses” (35 reviews).

The countries players state most often are United States (88%), South Africa (6.1%) and Germany (1.1%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,905 brands Player Intelligence tracks.

Ask the AI analyst about Punt Casino: one market, one period, a payment method or a comparison with another brand.

AI-generated summary of player reviews

Games receive a small amount of positive feedback, though more reviews are needed to confirm this trend. Payments and customer support, however, appear to be areas of concern based on significantly more negative reviews.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20192020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay40%18
  • Withdrawal refused13%6
  • Bonus winnings confiscated11%5
  • Withdrawal limits6.7%3
  • Account blocked4.4%2
  • Game malfunction4.4%2
  • Site or app problems4.4%2
  • Winnings voided4.4%2
  • Other problems11%5
Share of the 45 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal67%30
  • Bonus13%6
  • Technical8.9%4
  • Account4.4%2
  • Deposit2.2%1
  • KYC / verification2.2%1
  • Payments & refunds2.2%1
Share of complaints with a category. 2 more come from sites that publish none and are in no bar.complaints

Block 04

Complaint status

  • Resolved79%37
  • Unresolved17%8
  • Closed without an outcome4.3%2
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Punt Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Punt Casino against the market
MeasurePunt CasinoAll brands
Complaints resolved82%59%
Average review rating3.753.44
Complaints per 100 reviews13.726.4
Share of “Withdrawal” complaints67%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars58%200
  • 4 stars11%36
  • 3 stars3.2%11
  • 2 stars4.4%15
  • 1 star23%80
Share of 342 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games45%142
  • Withdrawals38%120
  • Customer support23%74
  • Bonuses22%70
  • Website & app10%33
  • KYC / verification6.3%20
Share of the 317 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals15%49
  • Customer support15%48
  • Bonuses11%35
  • Trust & licence8.8%28
  • Fairness & RTP7.9%25
  • KYC / verification7.3%23
Share of the 317 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
20222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • United States88%320
  • South Africa6.1%22
  • Germany1.1%4
  • Brazil0.8%3
  • Canada0.6%2
  • Argentina0.3%1
  • Costa Rica0.3%1
  • Spain0.3%1
  • Finland0.3%1
  • United Kingdom0.3%1
  • Other countries1.9%7
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261–362.28
20252–1644.04
20247–1044.14
20231292%213.12
202214100%17–
20212–0–
20206–0–
20193–0–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–3143.5 / 5
Casino Guru3910–
AskGamblers392.7 / 5
Tribuna–94.0 / 5
CasinoReviews5––

Block 13

Latest complaints and reviews

The newest records about Punt Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    2.0 of 5 stars

  • Review

    2.0 of 5 stars

  • Complaint

    Winnings voided

    Resolved

    United States · Casino Guru

  • Complaint

    Winnings voided

    Resolved

    South Africa · CasinoReviews

  • Complaint

    Bonus winnings confiscated

    Unresolved

    South Africa · Casino Guru

2 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, Tribuna.

Questions about Punt Casino

Who owns Punt Casino?

Punt Casino is operated by Effice Group N.V. and runs under the Lucky Partners Club affiliate programme.

Is Punt Casino licensed?

Yes. Punt Casino holds a licence from Curacao Gaming Control Board.

When was Punt Casino founded?

Punt Casino launched in 2021.

Which currencies does Punt Casino accept?

Currencies listed for Punt Casino: Euros, US dollars, Canadian dollars, Japanese yen, Norwegian kroner, Polish zlotys, Russian rubles, Bitcoin and 7 more. Its site is available in 4 languages: English, French, German, Japanese.

What welcome bonuses does Punt Casino offer?

One welcome offer is listed for Punt Casino. The first on the list is “30 FREE SPINS on Golden Sheila”, with a 40× wagering requirement.

Which countries is Punt Casino available in?

Punt Casino is listed in 6 markets: Belgium, Canada, France, Germany, Japan, South Africa.

Does Punt Casino run tournaments in Mexico?

Yes. The Punt Casino site for Mexico lists 4 tournaments.

What do players say about Punt Casino?

Players have filed 47 complaints and written 342 reviews about Punt Casino. Players rate Punt Casino 3.4 out of 5 on average across the 3 sites that publish one.

What do players complain about most at Punt Casino?

“Withdrawal delay” – 40% of the 45 complaints about Punt Casino with a labelled problem. Followed by “Withdrawal refused” (13%) and “Bonus winnings confiscated” (11%).

Do players report withdrawal problems at Punt Casino?

Withdrawals are the topic of 30 complaints about Punt Casino: 67% of the 45 with a topic. The most common withdrawal problem is “Withdrawal delay” (60% of them). Of the withdrawal complaints with a known outcome, 79% were resolved.

Does Punt Casino resolve player complaints?

82% of the 45 complaints about Punt Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Punt Casino is 731st. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Punt Casino?

Praised most: “Games”, “Withdrawals” and “Customer support”. Criticised most: “Withdrawals”, “Customer support” and “Bonuses”. 69% of the rated reviews give four or five stars, and 28% give one or two.

How many complaints has Punt Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 3 complaints about Punt Casino.

Where do Punt Casino’s players come from?

The countries named most often in complaints and reviews about Punt Casino are United States (88%), South Africa (6.1%) and Germany (1.1%).