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Casino profile

NineCasinoin Canada

Player reviews and complaints from independent sites, alongside the facts we have recorded about NineCasino and its operator (Chilli Partners).

ninecasino.com
ninecasino.com
Capture of the NineCasino website

Profile

Website
ninecasino.com
Established
2021
Operator
Chilli Partnersaffiliate programme
Company
Uno Digital Media B.V.
Licences
Languages
  • English
  • French
  • German
  • Greek
  • Finnish
  • Polish
  • Czech
  • Norwegian
  • Slovak
  • Slovenian
  • Hungarian
  • Bulgarian
  • Spanish
  • Italian
  • Romanian
  • Portuguese
  • Turkish
Currencies
  • Euros
  • Brazilian reals
  • Canadian dollars
  • Norwegian kroner
  • New Zealand dollars
  • Czech Republic korunas
  • South African Rand
  • Bulgarian leva
  • Romanian lei
  • Australian dollars
  • Bitcoin
  • Ethereum
  • Tether
  • TRON
  • Dogecoin
  • Litecoin Show more

About

NineCasino is an online casino operating under the Chilli Partners affiliate programme. The site launched in 2021. It holds a licence from Curacao Gaming Control Board. The interface is available in 17 languages, among them English, French, German, Greek. Accounts can be held in 16 currencies — Euros, Brazilian reals, Canadian dollars, Norwegian kroner. Our database holds 3 welcome offers.

Markets

This brand is listed in 19 markets. Pick one to see what it offers there.

Welcome bonuses

3 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice — always check them on the casino's own site.

Player Intelligence

5,279 records

What players report about NineCasino on independent review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

297

94% resolved, of those with a known outcome

Total reviews

4,982

Across all review sites

Player rating

3.9 / 5

Trustpilot 4.4 · AskGamblers 3.4

GEO markets

72

Countries stated on 98% of records

AI-generated summary of player reviews

Games and customer support receive generally positive feedback, with reviewers often mentioning the diverse selection and helpful assistance. However, payments and the KYC process appear to be areas of concern, drawing significantly more negative comments.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202120222023202420252026
Complaints count

Block 02

Complaint categories

  • Withdrawal44%132
  • Account17%51
  • KYC / verification14%41
  • Deposit11%32
  • Bonus5.4%16
  • Payments & refunds2.7%8
  • Technical2%6
  • Other2%6
  • Responsible gambling1.7%5
Share of complaints by category.complaints

Block 03

Complaint status

  • Resolved93%275
  • Unresolved6.4%19
  • Closed without an outcome0.7%2
  • Open0.3%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202120222023202420252026
Reviews count

Block 05

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
202120222023202420252026
Rating history

Player ratings from Trustpilot, AskGamblers.

Screenshots

2 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows — the offers, the payment methods, the lobby — often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.