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Melbet Casino

Player complaints and reviews about Melbet Casino, plus its operator (Melbet Affiliates), licences and welcome offers.

melbet.com
Capture of the Melbet Casino website

About

Melbet Casino belongs to the Melbet Affiliates affiliate programme. The site launched in 2012. It holds a licence from Curacao Gaming Control Board. The interface is available in 40 languages, including Arabic, Danish, French, Hungarian. 111 account currencies are listed, including Serbian dinars, Euros, Russian rubles, US dollars. We list 18 welcome offers.

Melbet Casino is listed in 60 markets, among them Canada, Germany, France and Belgium. On the Melbet Casino site for Chile, we found 26 cashback offers.

Licensee

The company that holds the Curaçao licence for Melbet Casino, as the licence register names it.

Legal name
Pelican Entertainment B.V.
Curaçao licence reference
OGL/2024/561/0554
Registration number (Curaçao Chamber of Commerce)
134359
Licence application number
OGL/2024/561/00554

Markets

This brand is listed in 60 markets. Pick one to see what it offers there.

Welcome bonuses

18 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

26 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player Intelligence

2,510 records

What players report about Melbet Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

267

68% resolved, of those with a known outcome

Total reviews

2,243

Across all review sites

Player rating

3.94 / 5

Trustpilot 1.4 · AskGamblers 4.65 · casino.ru 4.7 · Tribuna 5.0

GEO markets

109

Countries stated on 68% of records

Melbet Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Melbet Casino, the way Player Intelligence PRO computes it.

Since 2018, players have posted 267 complaints and 2,243 reviews about Melbet Casino on 9 sites. In the 12 months to November 4, 2026, they filed 108 complaints and posted 750 reviews. That is 140% more complaints than in the 12 months before (45). Reviews are up 63% on the 12 months before (461). The average review rating rose from 2.38 to 2.67 out of 5 year on year. Of the complaints with a known outcome, 60% were resolved in the last 12 months, against 56% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 27% of the 245 complaints with a labelled problem. Next come “Deposit not credited” (23%) and “Withdrawal refused” (15%). Complaints about “Withdrawal” make up 42% of those with a topic, against 29% across all brands.

Of the 254 complaints with a known outcome, 68% were resolved, against 59% across all brands. That puts Melbet Casino 1,236th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 79%.

Reviewers give Melbet Casino 2.62 out of 5 on average over 2,226 rated reviews, against 3.44 across all brands. 40% of the ratings are four or five stars, and 56% are one or two. The review sites’ own scores average 3.94 out of 5 across 4 sites. By that score, Melbet Casino ranks 918th of 4,286 rated casinos. Reviewers most often praise “Sportsbook” (301 reviews), “Website & app” (255 reviews) and “Withdrawals” (235 reviews). The most common criticism concerns “Withdrawals” (680 reviews), “Customer support” (679 reviews) and “Trust & licence” (356 reviews).

The countries players state most often are India (25%), Bangladesh (5.5%) and Morocco (5.2%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Melbet Casino: one market, one period, a payment method or a comparison with another brand.

AI-generated summary of player reviews

Players appreciated the enjoyable gameplay and the wide variety of betting options available on Melbet, including unique bonuses and a user-friendly mobile application. Many users also highlighted the transparency in financial transactions and the quick withdrawal process as significant advantages.

Users expressed dissatisfaction with the customer support experience, citing issues with slow responses and lack of transparency in resolving problems. Additionally, there were complaints about account closures and confiscation of winnings, leading to concerns about the platform's reliability.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20192020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay27%67
  • Deposit not credited23%56
  • Withdrawal refused15%36
  • Documents rejected or requested again9.4%23
  • Account blocked6.9%17
  • Verification delay4.9%12
  • Account closed4.5%11
  • Account not closed on request1.2%3
  • Other problems8.2%20
Share of the 245 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal42%112
  • Deposit21%57
  • KYC / verification15%39
  • Account13%36
  • Other3%8
  • Technical1.9%5
  • Bonus1.5%4
  • Payments & refunds1.1%3
  • Customer support0.7%2
  • Responsible gambling0.4%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved65%173
  • Unresolved30%81
  • Open4.9%13
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Melbet Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Melbet Casino against the market
MeasureMelbet CasinoAll brands
Complaints resolved68%59%
Average review rating2.623.44
Complaints per 100 reviews11.926.4
Share of “Withdrawal” complaints42%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
201820192020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars35%786
  • 4 stars4.9%108
  • 3 stars3.4%76
  • 2 stars2.8%62
  • 1 star54%1,194
Share of 2,226 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Sportsbook14%301
  • Website & app12%255
  • Withdrawals11%235
  • Games9.8%207
  • Bonuses9.7%203
  • Customer support6.8%142
Share of the 2,103 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals32%680
  • Customer support32%679
  • Trust & licence17%356
  • Deposits & payment methods16%344
  • KYC / verification14%303
  • Account11%221
Share of the 2,103 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
201820192020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • India25%421
  • Bangladesh5.5%94
  • Morocco5.2%89
  • Nigeria4.1%70
  • Pakistan3.1%53
  • Canada3.1%52
  • Egypt3.1%52
  • Argentina2.6%45
  • Russia2.5%43
  • Brazil2.1%36
  • Other countries44%749
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20269763%6492.76
20256662%6892.99
20244365%3562.57
20232273%1152.42
20221292%1741.77
20218–1961.88
20201385%482.08
20192–13–
20180–3–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–1,4731.4 / 5
AskGamblers744684.65 / 5
Casino Guru10864–
casino.ru–1534.7 / 5
latestcasinobonuses.bet5935–
Tribuna–505.0 / 5
forum-casino.com13––
CasinoReviews11––
Casinomeister2––

Block 13

Latest complaints and reviews

The newest records about Melbet Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

73 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, casino.ru, Tribuna.

Questions about Melbet Casino

Who owns Melbet Casino?

Melbet Casino is operated by Pelican Entertainment Ltd. and runs under the Melbet Affiliates affiliate programme.

Is Melbet Casino licensed?

Yes. Melbet Casino holds a licence from Curacao Gaming Control Board.

When was Melbet Casino founded?

Melbet Casino launched in 2012.

Which currencies does Melbet Casino accept?

Currencies listed for Melbet Casino: Serbian dinars, Euros, Russian rubles, US dollars, UAE dirhams, Albanian lekë, Armenian drams, Argentine pesos and 103 more. Its site is available in 40 languages: Arabic, Danish, French, Hungarian and 36 more.

What welcome bonuses does Melbet Casino offer?

18 welcome offers are listed for Melbet Casino. The first on the list is “575% up to €1855 + 290 Free Spins at Melbet Casino, Welcome Package”, with a 40× wagering requirement.

Which countries is Melbet Casino available in?

Melbet Casino is listed in 60 markets: Angola, Argentina, Australia, Azerbaijan, Bahrain, Bangladesh, Belgium, Brazil and 52 more.

What bonuses and promotions does Melbet Casino run in Chile?

We read 26 live offers for Chile on the Melbet Casino site itself.

What do players say about Melbet Casino?

Players have filed 267 complaints and written 2,243 reviews about Melbet Casino. Players rate Melbet Casino 3.94 out of 5 on average across the 4 sites that publish one.

What do players complain about most at Melbet Casino?

“Withdrawal delay” – 27% of the 245 complaints about Melbet Casino with a labelled problem. Followed by “Deposit not credited” (23%) and “Withdrawal refused” (15%).

Do players report withdrawal problems at Melbet Casino?

Withdrawals are the topic of 112 complaints about Melbet Casino: 42% of the 267 with a topic. The most common withdrawal problem is “Withdrawal delay” (60% of them). Of the withdrawal complaints with a known outcome, 79% were resolved.

Does Melbet Casino resolve player complaints?

68% of the 254 complaints about Melbet Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Melbet Casino is 1,236th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Melbet Casino?

Praised most: “Sportsbook”, “Website & app” and “Withdrawals”. Criticised most: “Withdrawals”, “Customer support” and “Trust & licence”. 40% of the rated reviews give four or five stars, and 56% give one or two.

How many complaints has Melbet Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 108 complaints about Melbet Casino. That is 140% more than in the 12 months before, when there were 45.

Where do Melbet Casino’s players come from?

The countries named most often in complaints and reviews about Melbet Casino are India (25%), Bangladesh (5.5%) and Morocco (5.2%).