200% up to C$1,000 and up to 200 extra spins
- Bonus
- 200%
- Max bonus
- C$1,000
- Free spins
- 200
- Min deposit
- C$20
- Wagering
- 40x bonus
- Max bet
- C$8
Wagering applies to the bonus amount.
Casino profile
LuckyMax Casino
Player complaints and reviews about LuckyMax Casino, plus its licences and welcome offers.
luckymax.com
Profile
- Website
- luckymax.com
- Established
- 2024
- Company
- Unknown
- Licences
- Unknown
- Languages
- English
- Currencies
- Canadian dollars
- US dollars
- Euros
- Australian dollars
- Bitcoin Cash
- Bitcoin
- Dogecoin
- Ethereum
- Litecoin
- Tether
- Ripple
About
The LuckyMax Casino site launched in 2024. The interface is in English. 11 account currencies are listed, including Canadian dollars, US dollars, Euros, Australian dollars. We list 4 welcome offers.
LuckyMax Casino is listed in 2 markets: Canada and Australia.
Markets
This brand is listed in 2 markets. Pick one to see what it offers there.
Welcome bonuses
4 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
150% up to C$1,500 and 150 extra spins
- Bonus
- 150%
- Max bonus
- C$1,500
- Free spins
- 150
- Min deposit
- C$20
- Wagering
- 40x bonus
- Max bet
- C$8
Wagering applies to the bonus amount.
100% up to C$2,000 and 100 extra spins
- Bonus
- 100%
- Max bonus
- C$2,000
- Free spins
- 100
- Min deposit
- C$20
- Wagering
- 40x bonus
- Max bet
- C$8
Wagering applies to the bonus amount.
50% up to C$2,500 and 50 extra spins
- Bonus
- 50%
- Max bonus
- C$2,500
- Free spins
- 50
- Min deposit
- C$20
- Wagering
- 40x bonus
- Max bet
- C$8
Wagering applies to the bonus amount.
Player Intelligence
536 records
What players report about LuckyMax Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
41
44% resolved, of those with a known outcome
Total reviews
495
Across all review sites
Player rating
2.8 / 5
Trustpilot 2.8
GEO markets
20
Countries stated on 99% of records
LuckyMax Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about LuckyMax Casino, the way Player Intelligence PRO computes it.
Since 2024, players have posted 41 complaints and 495 reviews about LuckyMax Casino on 3 sites. In the 12 months to November 4, 2026, they filed 11 complaints and posted 80 reviews. Reviews are down 51% on the 12 months before (162). The average review rating rose from 2.44 to 2.76 out of 5 year on year.
The problem players report most often is “Account not closed on request”: 33% of the 40 complaints with a labelled problem. Next come “Self-exclusion” (33%) and “Withdrawal delay” (28%). Complaints about “Account” make up 32% of those with a topic, against 15% across all brands.
Of the 41 complaints with a known outcome, 44% were resolved, against 59% across all brands. That puts LuckyMax Casino 1,686th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 82%.
Reviewers give LuckyMax Casino 2.6 out of 5 on average over 491 rated reviews, against 3.44 across all brands. 40% of the ratings are four or five stars, and 57% are one or two. The review sites’ own scores average 2.8 out of 5 on one site. By that score, LuckyMax Casino ranks 2,757th of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (80 reviews), “Games” (69 reviews) and “Customer support” (59 reviews). The most common criticism concerns “Withdrawals” (129 reviews), “Account” (107 reviews) and “Customer support” (102 reviews).
The countries players state most often are Netherlands (76%), United Kingdom (9.1%) and Germany (6.2%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about LuckyMax Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Players frequently praise the diverse game selection and efficient payments, with very few reports of issues in those areas. Customer support receives generally positive feedback, though bonuses and loyalty programs have a slightly more positive edge.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
22
202420252026
| Period | Value |
|---|---|
| 2024 | 22 |
| 2025 | 12 |
| 2026 | 7 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Account not closed on request33%13
- Self-exclusion33%13
- Withdrawal delay28%11
- Bonus winnings confiscated2.5%1
- Deposit not credited2.5%1
- Other problems2.5%1
Block 03
Complaint categories
- Account32%13
- Responsible gambling32%13
- Withdrawal27%11
- Bonus2.4%1
- Deposit2.4%1
- Other2.4%1
- Payments & refunds2.4%1
Block 04
Complaint status
- Unresolved56%23
- Resolved44%18
Block 05
LuckyMax Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | LuckyMax Casino | All brands |
|---|---|---|
| Complaints resolved | 44% | 59% |
| Average review rating | 2.6 | 3.44 |
| Complaints per 100 reviews | 8.3 | 26.4 |
| Share of “Account” complaints | 32% | 15% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
260
202420252026
| Period | Value |
|---|---|
| 2024 | 260 |
| 2025 | 175 |
| 2026 | 60 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars30%147
- 4 stars10%51
- 3 stars2.4%12
- 2 stars4.1%20
- 1 star53%261
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Withdrawals18%80
- Games16%69
- Customer support14%59
- Bonuses9.2%40
- Website & app6.9%30
- Trust & licence4.1%18
Criticised
- Withdrawals30%129
- Account25%107
- Customer support23%102
- Trust & licence21%91
- Responsible gambling11%49
- Deposits & payment methods8.5%37
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
2.62
2.53
2.72
202420252026
| Period | Value |
|---|---|
| 2024 | 2.62 |
| 2025 | 2.53 |
| 2026 | 2.72 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Netherlands76%402
- United Kingdom9.1%48
- Germany6.2%33
- France3.4%18
- Austria0.9%5
- Philippines0.6%3
- Poland0.6%3
- Canada0.4%2
- Switzerland0.4%2
- Italy0.4%2
- Other countries2.3%12
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 7 | – | 60 | 2.72 |
| 2025 | 12 | 50% | 175 | 2.53 |
| 2024 | 22 | 50% | 260 | 2.62 |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 481 | 2.8 / 5 |
| Casino Guru | 39 | 14 | – |
| Casinomeister | 2 | – | – |
Block 13
Latest complaints and reviews
The newest records about LuckyMax Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
5.0 of 5 stars
Netherlands · Trustpilot
- Review
5.0 of 5 stars
Netherlands · Trustpilot
- Complaint
Account not closed on request
UnresolvedNetherlands · Casino Guru
- Complaint
Other
Unresolved - Complaint
Self-exclusion
UnresolvedGermany · Casino Guru
6 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot.
Questions about LuckyMax Casino
When was LuckyMax Casino founded?
LuckyMax Casino launched in 2024.
Which currencies does LuckyMax Casino accept?
Currencies listed for LuckyMax Casino: Canadian dollars, US dollars, Euros, Australian dollars, Bitcoin Cash, Bitcoin, Dogecoin, Ethereum and 3 more. Its site is available in one language: English.
What welcome bonuses does LuckyMax Casino offer?
4 welcome offers are listed for LuckyMax Casino. The first on the list is “200% up to C$1,000 and up to 200 extra spins”, with a 40× wagering requirement.
Which countries is LuckyMax Casino available in?
What do players say about LuckyMax Casino?
Players have filed 41 complaints and written 495 reviews about LuckyMax Casino. Players rate LuckyMax Casino 2.8 out of 5 on average on the 1 site that publishes a rating.
What do players complain about most at LuckyMax Casino?
“Account not closed on request” – 33% of the 40 complaints about LuckyMax Casino with a labelled problem. Followed by “Self-exclusion” (33%) and “Withdrawal delay” (28%).
Do players report withdrawal problems at LuckyMax Casino?
Withdrawals are the topic of 11 complaints about LuckyMax Casino: 27% of the 41 with a topic. The most common withdrawal problem is “Withdrawal delay” (100% of them). Of the withdrawal complaints with a known outcome, 82% were resolved.
Does LuckyMax Casino resolve player complaints?
44% of the 41 complaints about LuckyMax Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, LuckyMax Casino is 1,686th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about LuckyMax Casino?
Praised most: “Withdrawals”, “Games” and “Customer support”. Criticised most: “Withdrawals”, “Account” and “Customer support”. 40% of the rated reviews give four or five stars, and 57% give one or two.
How many complaints has LuckyMax Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed 11 complaints about LuckyMax Casino.
Where do LuckyMax Casino’s players come from?
The countries named most often in complaints and reviews about LuckyMax Casino are Netherlands (76%), United Kingdom (9.1%) and Germany (6.2%).
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