igamingcpo.com

Casino profile

Luck Casino

Player complaints and reviews about Luck Casino, plus its operator (MyPartners360 Affiliates), licences and welcome offers.

luck.com
Capture of the Luck Casino website

About

Luck Casino belongs to the MyPartners360 Affiliates affiliate programme. The site launched in 2015. It holds licences from Romanian National Gambling Office, UK Gambling Commission. The interface is available in 2 languages: English, Romanian. 2 account currencies are listed: British pounds sterling, Romanian lei. We list 4 welcome offers.

Luck Casino is listed in 2 markets: United Kingdom and Romania. On the Luck Casino site for United Kingdom, we found 18 promotions.

Markets

This brand is listed in 2 markets. Pick one to see what it offers there.

Welcome bonuses

4 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

18 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player Intelligence

104 records

What players report about Luck Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

21

75% resolved, of those with a known outcome

Total reviews

83

Across all review sites

Player rating

2.38 / 5

Trustpilot 1.5 · AskGamblers 3.25

GEO markets

16

Countries stated on 78% of records

Luck Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Luck Casino, the way Player Intelligence PRO computes it.

Since 2014, players have posted 21 complaints and 83 reviews about Luck Casino on 5 sites. In the 12 months to November 4, 2026, they filed no complaints and posted 14 reviews.

The problem players report most often is “Withdrawal delay”: 29% of the 21 complaints with a labelled problem. Next come “Documents rejected or requested again” (14%) and “Self-exclusion” (14%). Complaints about “Withdrawal” make up 38% of those with a topic, against 29% across all brands.

Of the 20 complaints with a known outcome, 75% were resolved, against 59% across all brands. That puts Luck Casino 996th of 1,917 casinos with at least 10 such complaints.

Reviewers give Luck Casino 1.52 out of 5 on average over 83 rated reviews, against 3.44 across all brands. 12% of the ratings are four or five stars, and 87% are one or two. The review sites’ own scores average 2.38 out of 5 across 2 sites. By that score, Luck Casino ranks 3,342nd of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (9 reviews), “Games” (5 reviews) and “Website & app” (5 reviews). The most common criticism concerns “Withdrawals” (38 reviews), “Trust & licence” (35 reviews) and “Customer support” (26 reviews).

The countries players state most often are United Kingdom (69%), United States (9.9%) and Romania (4.9%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Luck Casino: one market, one period, a payment method or a comparison with another brand.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
201420152016201720182019202020212022202320242025
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay29%6
  • Documents rejected or requested again14%3
  • Self-exclusion14%3
  • Account blocked9.5%2
  • Account closed4.8%1
  • Bonus winnings confiscated4.8%1
  • Deposit refund4.8%1
  • Gambling limits4.8%1
  • Other problems14%3
Share of the 21 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal38%8
  • Responsible gambling19%4
  • Account14%3
  • KYC / verification14%3
  • Bonus4.8%1
  • Deposit4.8%1
  • Other4.8%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved71%15
  • Unresolved24%5
  • No status published4.8%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Luck Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Luck Casino against the market
MeasureLuck CasinoAll brands
Complaints resolved75%59%
Average review rating1.523.44
Complaints per 100 reviews25.326.4
Share of “Withdrawal” complaints38%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20162017201820192020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars8.4%7
  • 4 stars3.6%3
  • 3 stars1.2%1
  • 2 stars6%5
  • 1 star81%67
Share of 83 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals11%9
  • Games6.2%5
  • Website & app6.2%5
  • KYC / verification3.7%3
  • Deposits & payment methods2.5%2
  • Customer support2.5%2
Share of the 81 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals47%38
  • Trust & licence43%35
  • Customer support32%26
  • KYC / verification20%16
  • Fairness & RTP19%15
  • Bonuses16%13
Share of the 81 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
20162017201820192020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • United Kingdom69%56
  • United States9.9%8
  • Romania4.9%4
  • Argentina1.2%1
  • Bulgaria1.2%1
  • Canada1.2%1
  • Chile1.2%1
  • Germany1.2%1
  • Estonia1.2%1
  • Finland1.2%1
  • Other countries7.4%6
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20260–9–
20252–12–
20240–521.41
20230–6–
20221–0–
20205–1–
20191–0–
20181–0–
20172–1–
20163–2–
20154–0–
20142–0–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–791.5 / 5
CasinoReviews17––
AskGamblers143.25 / 5
Casinomeister2––
Casino Guru1––

Block 13

Latest complaints and reviews

The newest records about Luck Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

1 player record in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about Luck Casino

Who owns Luck Casino?

Luck Casino is operated by Viral Interactive Limited and runs under the MyPartners360 Affiliates affiliate programme.

Is Luck Casino licensed?

Yes. Luck Casino holds 2 licences: Romanian National Gambling Office, UK Gambling Commission.

When was Luck Casino founded?

Luck Casino launched in 2015.

Which currencies does Luck Casino accept?

Currencies listed for Luck Casino: British pounds sterling, Romanian lei. Its site is available in 2 languages: English, Romanian.

What welcome bonuses does Luck Casino offer?

4 welcome offers are listed for Luck Casino. The first on the list is “100% up to 1,500 lei and 500 extra spins”, with a 35× wagering requirement.

Which countries is Luck Casino available in?

Luck Casino is listed in 2 markets: Romania, United Kingdom.

What bonuses and promotions does Luck Casino run in United Kingdom?

We read 18 live offers for United Kingdom on the Luck Casino site itself.

What do players say about Luck Casino?

Players have filed 21 complaints and written 83 reviews about Luck Casino. Players rate Luck Casino 2.38 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Luck Casino?

“Withdrawal delay” – 29% of the 21 complaints about Luck Casino with a labelled problem. Followed by “Documents rejected or requested again” (14%) and “Self-exclusion” (14%).

Do players report withdrawal problems at Luck Casino?

Withdrawals are the topic of 8 complaints about Luck Casino: 38% of the 21 with a topic. The most common withdrawal problem is “Withdrawal delay” (75% of them).

Does Luck Casino resolve player complaints?

75% of the 20 complaints about Luck Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Luck Casino is 996th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Luck Casino?

Praised most: “Withdrawals”, “Games” and “Website & app”. Criticised most: “Withdrawals”, “Trust & licence” and “Customer support”. 12% of the rated reviews give four or five stars, and 87% give one or two.

How many complaints has Luck Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed no complaints about Luck Casino.

Where do Luck Casino’s players come from?

The countries named most often in complaints and reviews about Luck Casino are United Kingdom (69%), United States (9.9%) and Romania (4.9%).