Casino profile

City Club Casino

Player complaints and reviews about City Club Casino, plus its operator (AffEurope), licences and welcome offers.

About

City Club Casino belongs to the AffEurope affiliate programme. This site is no longer operating: the domain does not respond or has changed hands. The site launched in 2001. It holds a licence from Curacao Gaming Control Board. The interface is available in 6 languages, including English, Finnish, German, Italian. 7 account currencies are listed, including Australian dollars, Canadian dollars, Euros, Norwegian kroner.

Player Intelligence

39 records

What players report about City Club Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

28% resolved, of those with a known outcome

Total reviews

Across all review sites

Player rating

2.5 / 5

AskGamblers 2.5

GEO markets

Countries stated on 7.7% of records

City Club Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about City Club Casino, the way Player Intelligence PRO computes it.

Since 2006, players have posted 23 complaints and 16 reviews about City Club Casino on 3 sites.

The problem players report most often is “Wagering terms”: 29% of the 17 complaints with a labelled problem. Next come “Bonus winnings confiscated” (18%) and “Winnings voided” (18%). Complaints about “Withdrawal” make up 48% of those with a topic, against 29% across all brands.

Of the 18 complaints with a known outcome, 28% were resolved, against 59% across all brands. That puts City Club Casino 1,856th of 1,918 casinos with at least 10 such complaints.

The review sites’ own scores average 2.5 out of 5 on one site. By that score, City Club Casino ranks 3,148th of 4,286 rated casinos.

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “All brands” covers the 11,913 brands Player Intelligence tracks.

Ask the AI analyst about City Club Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

200620072008200920102011201220132014201520162017

Complaints count

Period	Value
2006	1
2007	3
2008	1
2009	0
2010	0
2011	0
2012	0
2013	0
2014	15
2015	1
2016	1
2017	1

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

Wagering terms29%5
Bonus winnings confiscated18%3
Winnings voided18%3
Documents rejected or requested again12%2
Withdrawal delay12%2
Withdrawal limits5.9%1
Withdrawal refused5.9%1

Share of the 17 complaints with a labelled problem.complaints

Block 03

Complaint categories

Withdrawal48%11
Bonus43%10
KYC / verification8.7%2

Share of complaints by category.complaints

Block 04

Complaint status

Unresolved57%13
Resolved22%5
Open8.7%2
Status we do not recognise yet8.7%2
No status published4.3%1

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

City Club Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

City Club Casino against the market
Measure	City Club Casino	All brands
Complaints resolved	28%	59%
Average review rating	–	3.44
Complaints per 100 reviews	–	26.4
Share of “Withdrawal” complaints	48%	29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

201320142015

Reviews count

Period	Value
2013	6
2014	9
2015	1

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

2.38

20142015

Rating history

Period	Value
2014	2.38
2015	3

Block 08

Stats by GEO

The ten countries players most often state, complaints and reviews together.

United Arab Emirates67%2
Czechia33%1

Share of the records whose source states a country – never guessed from language or currency.records

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2017	1	–	0	–
2016	1	–	0	–
2015	1	–	1	–
2014	15	27%	9	–
2013	0	–	6	–
2008	1	–	0	–
2007	3	–	0	–
2006	1	–	0	–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
AskGamblers	17	13	2.5 / 5
Casinomeister	6	–	–
latestcasinobonuses.bet	–	3	–

Block 11

Latest complaints and reviews

The newest records about City Club Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ComplaintSep 1, 2016
Documents rejected or requested again
Casinomeister
ReviewSep 28, 2014
No star rating
Ukraine · latestcasinobonuses.bet
ReviewApr 23, 2014
No star rating
United Arab Emirates · latestcasinobonuses.bet
ComplaintOct 16, 2008
Withdrawal delay
Status we do not recognise yet
Casinomeister
ComplaintMar 1, 2007
Winnings voided
Status we do not recognise yet
Casinomeister

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

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Player ratings from AskGamblers.

Questions about City Club Casino

Who owns City Club Casino?

City Club Casino is operated by Sea gate N.V. Casinos and runs under the AffEurope affiliate programme.

Is City Club Casino licensed?

Yes. City Club Casino holds a licence from Curacao Gaming Control Board.

When was City Club Casino founded?

City Club Casino launched in 2001. The site has since closed; its profile is kept for reference.

Which currencies does City Club Casino accept?

Currencies listed for City Club Casino: Australian dollars, Canadian dollars, Euros, Norwegian kroner, British pounds sterling, South African Rand, US dollars. Its site is available in 6 languages: English, Finnish, German, Italian and 2 more.

What do players say about City Club Casino?

Players have filed 23 complaints and written 16 reviews about City Club Casino. Players rate City Club Casino 2.5 out of 5 on average on the 1 site that publishes a rating.

What do players complain about most at City Club Casino?

“Wagering terms” – 29% of the 17 complaints about City Club Casino with a labelled problem. Followed by “Bonus winnings confiscated” (18%) and “Winnings voided” (18%).

Do players report withdrawal problems at City Club Casino?

Withdrawals are the topic of 11 complaints about City Club Casino: 48% of the 23 with a topic. The most common withdrawal problem is “Winnings voided” (27% of them).

Does City Club Casino resolve player complaints?

28% of the 18 complaints about City Club Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,918 casinos with at least 10 such complaints, City Club Casino is 1,856th. Open complaints and complaints closed without an outcome are left out.