Exclusive
200% up to $2000 + 500 Free Spins at Bitsler Casino
- Bonus
- 200%
- Max bonus
- $2000
- Min deposit
- $20
Casino profile
Bitsler Casino
Player complaints and reviews about Bitsler Casino, plus its operator (Bitsler Partners), licences and welcome offers.
bitsler.com
Profile
- Website
- bitsler.com
- Established
- 2015
- Operator
- Bitsler Partnersaffiliate programme
- Company
- Oyine N.V.
- Licences
- Languages
- English
- French
- Chinese
- Spanish
- Indonesian
- Hindi
- Portuguese
- Korean
- Russian
- Turkish
- Japanese
- Thai
- Vietnamese
- Currencies
- Bitcoin
- Bitcoin Cash
- Dogecoin
- Litecoin
- Dash
- TRON
- Ripple
- Ethereum
- Tether
- Binance Coin
- ADA
- USD Coin
About
Bitsler Casino belongs to the Bitsler Partners affiliate programme. The site launched in 2015. It holds a licence from Curacao Gaming Control Board. The interface is available in 13 languages, including English, French, Chinese, Spanish. 12 account currencies are listed, including Bitcoin, Bitcoin Cash, Dogecoin, Litecoin. We list 2 welcome offers.
Bitsler Casino is listed in 7 markets, among them Japan, India, Vietnam and Thailand.
Licensee
The company that holds the Curaçao licence for Bitsler Casino, as the licence register names it.
- Legal name
- Oyine N.V.
- Curaçao licence reference
- OGL/2024/930/0387
- Registration number (Curaçao Chamber of Commerce)
- 144430
Markets
This brand is listed in 7 markets. Pick one to see what it offers there.
Welcome bonuses
2 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
Exclusive
125% up to $700 at Bitsler Casino
- Bonus
- 125%
- Max bonus
- $700
- Min deposit
- $20
Player Intelligence
626 records
What players report about Bitsler Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
67
76% resolved, of those with a known outcome
Total reviews
559
Across all review sites
Player rating
4.19 / 5
Trustpilot 3.3 · AskGamblers 4.25 · casino.ru 4.7 · Tribuna 4.5
GEO markets
67
Countries stated on 74% of records
Bitsler Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Bitsler Casino, the way Player Intelligence PRO computes it.
Since 2017, players have posted 67 complaints and 559 reviews about Bitsler Casino on 8 sites. In the 12 months to November 4, 2026, they filed 7 complaints and posted 49 reviews. That is 53% fewer complaints than in the 12 months before (15). Reviews are down 16% on the 12 months before (58). The average review rating fell from 3.6 to 2.72 out of 5 year on year.
The problem players report most often is “Withdrawal delay”: 53% of the 64 complaints with a labelled problem. Next come “Documents rejected or requested again” (14%) and “Verification delay” (11%). Complaints about “Withdrawal” make up 58% of those with a topic, against 29% across all brands.
Of the 67 complaints with a known outcome, 76% were resolved, against 59% across all brands. That puts Bitsler Casino 967th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 92%.
Reviewers give Bitsler Casino 4.19 out of 5 on average over 558 rated reviews, against 3.44 across all brands. 80% of the ratings are four or five stars, and 16% are one or two. The review sites’ own scores average 4.19 out of 5 across 4 sites. By that score, Bitsler Casino ranks 577th of 4,286 rated casinos. Reviewers most often praise “Bonuses” (195 reviews), “Customer support” (166 reviews) and “Games” (161 reviews). The most common criticism concerns “Withdrawals” (46 reviews), “Customer support” (42 reviews) and “Bonuses” (27 reviews).
The countries players state most often are Brazil (23%), India (12%) and Indonesia (11%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Bitsler Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Deposits are processed instantly and the registration process is simple. However, these positives are overshadowed by significant issues during withdrawal and verification.
Players expressed frustration over account blocking and the confiscation of funds without notification. Additionally, the lengthy and unclear withdrawal verification process has led to a lack of trust in the casino.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
24
2020202120222023202420252026
| Period | Value |
|---|---|
| 2020 | 1 |
| 2021 | 1 |
| 2022 | 4 |
| 2023 | 8 |
| 2024 | 24 |
| 2025 | 23 |
| 2026 | 6 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay53%34
- Documents rejected or requested again14%9
- Verification delay11%7
- Account closed4.7%3
- Withdrawal refused4.7%3
- Account blocked3.1%2
- Game malfunction3.1%2
- Account not closed on request1.6%1
- Other problems4.7%3
Block 03
Complaint categories
- Withdrawal58%39
- KYC / verification24%16
- Account9%6
- Payments & refunds3%2
- Technical3%2
- Deposit1.5%1
- Customer support1.5%1
Block 04
Complaint status
- Resolved76%51
- Unresolved24%16
Block 05
Bitsler Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Bitsler Casino | All brands |
|---|---|---|
| Complaints resolved | 76% | 59% |
| Average review rating | 4.19 | 3.44 |
| Complaints per 100 reviews | 12 | 26.4 |
| Share of “Withdrawal” complaints | 58% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
116
2017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2017 | 1 |
| 2018 | 7 |
| 2019 | 8 |
| 2020 | 6 |
| 2021 | 93 |
| 2022 | 106 |
| 2023 | 116 |
| 2024 | 105 |
| 2025 | 77 |
| 2026 | 40 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars71%398
- 4 stars8.2%46
- 3 stars4.7%26
- 2 stars2%11
- 1 star14%77
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Bonuses41%195
- Customer support35%166
- Games34%161
- Withdrawals24%115
- Website & app19%90
- Deposits & payment methods19%89
Criticised
- Withdrawals9.7%46
- Customer support8.8%42
- Bonuses5.7%27
- KYC / verification5.1%24
- Trust & licence5.1%24
- Account4.6%22
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
1
5
4.63
3.83
4.77
4.61
4.46
4.09
3.51
2.39
2017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2017 | 1 |
| 2018 | 5 |
| 2019 | 4.63 |
| 2020 | 3.83 |
| 2021 | 4.77 |
| 2022 | 4.61 |
| 2023 | 4.46 |
| 2024 | 4.09 |
| 2025 | 3.51 |
| 2026 | 2.39 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Brazil23%105
- India12%57
- Indonesia11%51
- Philippines6.7%31
- France4.8%22
- United States4.3%20
- Canada3.2%15
- Russia2.6%12
- Egypt1.9%9
- Poland1.9%9
- Other countries28%131
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 6 | – | 40 | 2.39 |
| 2025 | 23 | 74% | 77 | 3.51 |
| 2024 | 24 | 88% | 105 | 4.09 |
| 2023 | 8 | – | 116 | 4.47 |
| 2022 | 4 | – | 106 | 4.61 |
| 2021 | 1 | – | 93 | 4.77 |
| 2020 | 1 | – | 6 | – |
| 2019 | 0 | – | 8 | – |
| 2018 | 0 | – | 7 | – |
| 2017 | 0 | – | 1 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 392 | 3.3 / 5 |
| AskGamblers | 21 | 119 | 4.25 / 5 |
| Casino Guru | 35 | 26 | – |
| latestcasinobonuses.bet | 8 | 8 | – |
| Tribuna | – | 13 | 4.5 / 5 |
| CasinoReviews | 2 | – | – |
| casino.ru | – | 1 | 4.7 / 5 |
| Casinomeister | 1 | – | – |
Block 13
Latest complaints and reviews
The newest records about Bitsler Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
2.0 of 5 stars
- Review
2.0 of 5 stars
- Complaint
Verification delay
UnresolvedJapan · Casino Guru
- Complaint
Withdrawal delay
Unresolved - Complaint
Withdrawal delay
Resolved
6 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers, casino.ru, Tribuna.
Questions about Bitsler Casino
Who owns Bitsler Casino?
Bitsler Casino is operated by Oyine N.V. and runs under the Bitsler Partners affiliate programme.
Is Bitsler Casino licensed?
Yes. Bitsler Casino holds a licence from Curacao Gaming Control Board.
When was Bitsler Casino founded?
Bitsler Casino launched in 2015.
Which currencies does Bitsler Casino accept?
Currencies listed for Bitsler Casino: Bitcoin, Bitcoin Cash, Dogecoin, Litecoin, Dash, TRON, Ripple, Ethereum and 4 more. Its site is available in 13 languages: English, French, Chinese, Spanish and 9 more.
What welcome bonuses does Bitsler Casino offer?
2 welcome offers are listed for Bitsler Casino. The first on the list is “200% up to $2000 + 500 Free Spins at Bitsler Casino”.
Which countries is Bitsler Casino available in?
Bitsler Casino is listed in 7 markets: China, India, Indonesia, Japan, South Korea, Thailand, Vietnam.
What do players say about Bitsler Casino?
Players have filed 67 complaints and written 559 reviews about Bitsler Casino. Players rate Bitsler Casino 4.19 out of 5 on average across the 4 sites that publish one.
What do players complain about most at Bitsler Casino?
“Withdrawal delay” – 53% of the 64 complaints about Bitsler Casino with a labelled problem. Followed by “Documents rejected or requested again” (14%) and “Verification delay” (11%).
Do players report withdrawal problems at Bitsler Casino?
Withdrawals are the topic of 39 complaints about Bitsler Casino: 58% of the 67 with a topic. The most common withdrawal problem is “Withdrawal delay” (87% of them). Of the withdrawal complaints with a known outcome, 92% were resolved.
Does Bitsler Casino resolve player complaints?
76% of the 67 complaints about Bitsler Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Bitsler Casino is 967th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Bitsler Casino?
Praised most: “Bonuses”, “Customer support” and “Games”. Criticised most: “Withdrawals”, “Customer support” and “Bonuses”. 80% of the rated reviews give four or five stars, and 16% give one or two.
How many complaints has Bitsler Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed 7 complaints about Bitsler Casino. That is 53% fewer than in the 12 months before, when there were 15.
Where do Bitsler Casino’s players come from?
The countries named most often in complaints and reviews about Bitsler Casino are Brazil (23%), India (12%) and Indonesia (11%).
Screenshots
4 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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Casinos whose player rating is closest to that of Bitsler Casino.
