400% up to €2,000 and 100 extra spins
- Bonus
- 400%
- Max bonus
- €2,000
- Free spins
- 100
- Min deposit
- €20
- Wagering
- 50x bonus
- Max bet
- 19% of starting bonus value
Wagering applies to the bonus amount.
Casino profile
BigWins Casino
Player complaints and reviews about BigWins Casino, plus its operator (Moonrocket Affiliates), licences and welcome offers.
bigwins.com
Profile
- Website
- bigwins.com
- Established
- 2022
- Operator
- Moonrocket Affiliatesaffiliate programme
- Company
- EastPoint Operations B.V.
- Licences
- Languages
- English
- Finnish
- Currencies
- Bitcoin Cash
- Bitcoin
- Ethereum
- Tether
- Ripple
- TRON
- ADA
- Binance Coin
- USD Coin
- Litecoin
About
BigWins Casino belongs to the Moonrocket Affiliates affiliate programme. The site launched in 2022. It holds a licence from Curacao Gaming Control Board. The interface is available in 2 languages: English, Finnish. 10 account currencies are listed, including Bitcoin Cash, Bitcoin, Ethereum, Tether. We list 6 welcome offers.
Welcome bonuses
6 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
200% up to €1,000 and 100 extra spins
- Bonus
- 200%
- Max bonus
- €1,000
- Free spins
- 100
- Min deposit
- €20
- Wagering
- 50x bonus
- Max bet
- 19% of starting bonus value
Wagering applies to the bonus amount.
150% up to €500 and 50 extra spins
- Bonus
- 150%
- Max bonus
- €500
- Free spins
- 50
- Min deposit
- €20
- Wagering
- 50x bonus
- Max bet
- 19% of starting bonus value
Wagering applies to the bonus amount.
100% up to €500 and 100 extra spins
- Bonus
- 100%
- Max bonus
- €500
- Free spins
- 100
- Min deposit
- €20
- Wagering
- 50x bonus
- Max bet
- 19% of starting bonus value
Wagering applies to the bonus amount.
100% up to €500 and 100 extra spins
- Bonus
- 100%
- Max bonus
- €500
- Free spins
- 100
- Min deposit
- €20
- Wagering
- 50x bonus
- Max bet
- 19% of starting bonus value
Wagering applies to the bonus amount.
100% up to €500 and 50 extra spins
- Bonus
- 100%
- Max bonus
- €500
- Free spins
- 50
- Min deposit
- €20
- Wagering
- 50x bonus
- Max bet
- 19% of starting bonus value
Wagering applies to the bonus amount.
Player Intelligence
94 records
What players report about BigWins Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
27
30% resolved, of those with a known outcome
Total reviews
67
Across all review sites
Player rating
2.05 / 5
Trustpilot 1.6 · AskGamblers 2.5
GEO markets
15
Countries stated on 96% of records
BigWins Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about BigWins Casino, the way Player Intelligence PRO computes it.
Since 2023, players have posted 27 complaints and 67 reviews about BigWins Casino on 4 sites. In the 12 months to November 5, 2026, they filed 1 complaint and posted 19 reviews. Reviews are down 32% on the 12 months before (28).
The problem players report most often is “Withdrawal delay”: 58% of the 26 complaints with a labelled problem. Next come “Account closed” (3.8%) and “Account not closed on request” (3.8%). Complaints about “Withdrawal” make up 67% of those with a topic, against 29% across all brands.
Of the 27 complaints with a known outcome, 30% were resolved, against 59% across all brands. That puts BigWins Casino 1,841st of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 17%.
Reviewers give BigWins Casino 1.43 out of 5 on average over 67 rated reviews, against 3.44 across all brands. 10% of the ratings are four or five stars, and 87% are one or two. The review sites’ own scores average 2.05 out of 5 across 2 sites. By that score, BigWins Casino ranks 3,670th of 4,287 rated casinos. Reviewers most often praise “Withdrawals” (5 reviews). The most common criticism concerns “Customer support” (38 reviews), “Withdrawals” (37 reviews) and “Trust & licence” (24 reviews).
The countries players state most often are United Kingdom (73%), Finland (5.6%) and Germany (3.3%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.
Ask the AI analyst about BigWins Casino: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
14
2023202420252026
| Period | Value |
|---|---|
| 2023 | 10 |
| 2024 | 14 |
| 2025 | 2 |
| 2026 | 1 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay58%15
- Account closed3.8%1
- Account not closed on request3.8%1
- Bonus winnings confiscated3.8%1
- Deposit refund3.8%1
- Verification delay3.8%1
- Documents rejected or requested again3.8%1
- Self-exclusion3.8%1
- Other problems15%4
Block 03
Complaint categories
- Withdrawal67%18
- Account7.4%2
- KYC / verification7.4%2
- Bonus3.7%1
- Deposit3.7%1
- Payments & refunds3.7%1
- Responsible gambling3.7%1
- Customer support3.7%1
Block 04
Complaint status
- Unresolved70%19
- Resolved30%8
Block 05
BigWins Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | BigWins Casino | All brands |
|---|---|---|
| Complaints resolved | 30% | 59% |
| Average review rating | 1.43 | 3.44 |
| Complaints per 100 reviews | 40.3 | 26.4 |
| Share of “Withdrawal” complaints | 67% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
24
2023202420252026
| Period | Value |
|---|---|
| 2023 | 8 |
| 2024 | 17 |
| 2025 | 24 |
| 2026 | 18 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars6%4
- 4 stars4.5%3
- 3 stars3%2
- 1 star87%58
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Withdrawals7.6%5
- Website & app6.1%4
- Customer support6.1%4
- Bonuses4.5%3
- Deposits & payment methods4.5%3
- Games4.5%3
Criticised
- Customer support58%38
- Withdrawals56%37
- Trust & licence36%24
- Fairness & RTP6.1%4
- Other6.1%4
- Account4.5%3
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
1.63
1.65
1.25
1.39
2023202420252026
| Period | Value |
|---|---|
| 2023 | 1.63 |
| 2024 | 1.65 |
| 2025 | 1.25 |
| 2026 | 1.39 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- United Kingdom73%66
- Finland5.6%5
- Germany3.3%3
- Poland3.3%3
- Japan2.2%2
- Netherlands2.2%2
- Austria1.1%1
- Brazil1.1%1
- Canada1.1%1
- Czechia1.1%1
- Other countries5.6%5
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 1 | – | 18 | – |
| 2025 | 2 | – | 24 | 1.25 |
| 2024 | 14 | 29% | 17 | – |
| 2023 | 10 | 30% | 8 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 55 | 1.6 / 5 |
| Casino Guru | 24 | 10 | – |
| AskGamblers | 2 | 2 | 2.5 / 5 |
| Casinomeister | 1 | – | – |
Block 13
Latest complaints and reviews
The newest records about BigWins Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
United Kingdom · Trustpilot
- Review
1.0 of 5 stars
United States · Trustpilot
- Complaint
Withdrawal delay
UnresolvedUnited Kingdom · Casino Guru
- Complaint
Withdrawal delay
ResolvedUnited Kingdom · Casino Guru
- Complaint
Withdrawal delay
UnresolvedUnited Kingdom · Casino Guru
0 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers.
Questions about BigWins Casino
Who owns BigWins Casino?
BigWins Casino is operated by EastPoint Operations B.V. and runs under the Moonrocket Affiliates affiliate programme.
Is BigWins Casino licensed?
Yes. BigWins Casino holds a licence from Curacao Gaming Control Board.
When was BigWins Casino founded?
BigWins Casino launched in 2022.
Which currencies does BigWins Casino accept?
Currencies listed for BigWins Casino: Bitcoin Cash, Bitcoin, Ethereum, Tether, Ripple, TRON, ADA, Binance Coin and 2 more. Its site is available in 2 languages: English, Finnish.
What welcome bonuses does BigWins Casino offer?
6 welcome offers are listed for BigWins Casino. The first on the list is “400% up to €2,000 and 100 extra spins”, with a 50× wagering requirement.
What do players say about BigWins Casino?
Players have filed 27 complaints and written 67 reviews about BigWins Casino. Players rate BigWins Casino 2.05 out of 5 on average across the 2 sites that publish one.
What do players complain about most at BigWins Casino?
“Withdrawal delay” – 58% of the 26 complaints about BigWins Casino with a labelled problem. Followed by “Account closed” (3.8%) and “Account not closed on request” (3.8%).
Do players report withdrawal problems at BigWins Casino?
Withdrawals are the topic of 18 complaints about BigWins Casino: 67% of the 27 with a topic. The most common withdrawal problem is “Withdrawal delay” (83% of them). Of the withdrawal complaints with a known outcome, 17% were resolved.
Does BigWins Casino resolve player complaints?
30% of the 27 complaints about BigWins Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, BigWins Casino is 1,841st. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about BigWins Casino?
Praised most: “Withdrawals”. Criticised most: “Customer support”, “Withdrawals” and “Trust & licence”. 10% of the rated reviews give four or five stars, and 87% give one or two.
How many complaints has BigWins Casino received in the last 12 months?
In the 12 months to November 5, 2026, players filed 1 complaint about BigWins Casino.
Where do BigWins Casino’s players come from?
The countries named most often in complaints and reviews about BigWins Casino are United Kingdom (73%), Finland (5.6%) and Germany (3.3%).
Similar casinos
Casinos that share a market, a licence or an operator with BigWins Casino, and ones players rate about the same.
Other casinos licensed by Curacao Gaming Control Board
Other brands of Moonrocket Affiliates
Rated alike by players
Casinos whose player rating is closest to that of BigWins Casino.
