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Casino profile

Vernons Casino

Player complaints and reviews about Vernons Casino, plus its operator (Net Play Affiliates), licences and welcome offers.

vernons.com
Capture of the Vernons Casino website

About

Vernons Casino belongs to the Net Play Affiliates affiliate programme. The site launched in 2011. It holds licences from Alderney Gambling Control Commission, UK Gambling Commission. The interface is in English. One account currency is listed: British pounds sterling.

Vernons Casino is listed in one market, United Kingdom. On the Vernons Casino site for Mexico, we found 17 welcome bonuses.

Markets

This brand is listed in 1 market. Pick one to see what it offers there.

Welcome bonuses

17 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player Intelligence

57 records

What players report about Vernons Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

30

48% resolved, of those with a known outcome

Total reviews

27

Across all review sites

Player rating

1.9 / 5

AskGamblers 1.4 · Trustpilot 2.4

GEO markets

2

Countries stated on 23% of records

Vernons Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Vernons Casino, the way Player Intelligence PRO computes it.

Since 2012, players have posted 30 complaints and 27 reviews about Vernons Casino on 5 sites.

The problem players report most often is “Wagering terms”: 24% of the 25 complaints with a labelled problem. Next come “Documents rejected or requested again” (24%) and “Withdrawal delay” (16%). Complaints about “Bonus” make up 40% of those with a topic, against 21% across all brands.

Of the 29 complaints with a known outcome, 48% were resolved, against 59% across all brands. That puts Vernons Casino 1,624th of 1,917 casinos with at least 10 such complaints.

The review sites’ own scores average 1.9 out of 5 across 2 sites. By that score, Vernons Casino ranks 3,773rd of 4,286 rated casinos. Reviewers most often praise “Bonuses” (9 reviews), “Games” (5 reviews) and “Website & app” (5 reviews). The most common criticism concerns “Customer support” (11 reviews), “Bonuses” (6 reviews) and “KYC / verification” (5 reviews).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Vernons Casino: one market, one period, a payment method or a comparison with another brand.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2013201420152016
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Wagering terms24%6
  • Documents rejected or requested again24%6
  • Withdrawal delay16%4
  • Verification delay12%3
  • Bonus not credited8%2
  • Gambling limits8%2
  • Bonus winnings confiscated4%1
  • Source of funds checks4%1
Share of the 25 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Bonus40%12
  • KYC / verification33%10
  • Withdrawal17%5
  • Responsible gambling6.7%2
  • Payments & refunds3.3%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Unresolved50%15
  • Resolved47%14
  • Status we do not recognise yet3.3%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Vernons Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Vernons Casino against the market
MeasureVernons CasinoAll brands
Complaints resolved48%59%
Average review rating–3.44
Complaints per 100 reviews111.126.4
Share of “Bonus” complaints40%21%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20122013201420152016201720182019
Reviews count

Block 07

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Bonuses33%9
  • Games19%5
  • Website & app19%5
  • Customer support11%3
  • Trust & licence7.4%2
  • Withdrawals3.7%1
Share of the 27 reviews that name at least one aspect.reviews

Criticised

  • Customer support41%11
  • Bonuses22%6
  • KYC / verification19%5
  • Trust & licence15%4
  • Deposits & payment methods11%3
  • Withdrawals11%3
Share of the 27 reviews that name at least one aspect.reviews

Block 08

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
20122013201420152016201720182019
Rating history

Block 09

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • United Kingdom100%13
Share of the records whose source states a country – never guessed from language or currency.records

Block 10

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20190–1–
20180–2–
20170–2–
20163–4–
20159–2–
20141729%5–
20131–10–
20120–1–

A dash means too little data for that year.

Block 11

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
AskGamblers28181.4 / 5
Trustpilot–82.4 / 5
Casinomeister1––
CasinoReviews1––
latestcasinobonuses.bet–1–

Block 12

Latest complaints and reviews

The newest records about Vernons Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Review

    3.0 of 5 stars

    United Kingdom · Trustpilot

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Complaint

    Source of funds checks

    Unresolved
  • Complaint

    Bonus not credited

    Status we do not recognise yet

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from AskGamblers, Trustpilot.

Questions about Vernons Casino

Which affiliate programme runs Vernons Casino?

Vernons Casino runs under the Net Play Affiliates affiliate programme.

Is Vernons Casino licensed?

Yes. Vernons Casino holds 2 licences: Alderney Gambling Control Commission, UK Gambling Commission.

When was Vernons Casino founded?

Vernons Casino launched in 2011.

Which currencies does Vernons Casino accept?

The one currency listed for Vernons Casino is British pounds sterling. Its site is available in one language: English.

Which countries is Vernons Casino available in?

Vernons Casino is listed in 1 market: United Kingdom.

What bonuses and promotions does Vernons Casino run in Mexico?

We read 17 live offers for Mexico on the Vernons Casino site itself.

What do players say about Vernons Casino?

Players have filed 30 complaints and written 27 reviews about Vernons Casino. Players rate Vernons Casino 1.9 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Vernons Casino?

“Wagering terms” – 24% of the 25 complaints about Vernons Casino with a labelled problem. Followed by “Documents rejected or requested again” (24%) and “Withdrawal delay” (16%).

Do players report withdrawal problems at Vernons Casino?

Withdrawals are the topic of 5 complaints about Vernons Casino: 17% of the 30 with a topic. The most common withdrawal problem is “Withdrawal delay” (80% of them).

Does Vernons Casino resolve player complaints?

48% of the 29 complaints about Vernons Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Vernons Casino is 1,624th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Vernons Casino?

Praised most: “Bonuses”, “Games” and “Website & app”. Criticised most: “Customer support”, “Bonuses” and “KYC / verification”.