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Responsible Gambling Policy
We value all our players and hope that you enjoy our products, and that gambling continues to be fun and entertaining. Not only is it our mission to provide our players with the most entertaining gambling experience but it is also our duty to help prevent compulsive usage of and underage access to our gaming products. As a responsible, licensed gaming company, we have implemented a number of company policies and tools to promote responsible gambling. Preventing problem gambling
Player protection tools: Setting gambling limits
As part of our Responsible Gambling Policy we provide you with player protection tools which have the ability to help control and limit your spending, options to temporarily cool off access to your account (time-out) and an option to self-exclude and close your account for a set period of time. Further details are outlined below. Financial limits
Research has shown that when players make a decision on how much money they have available before they start playing, gambling problems are greatly reduced. Upon registration, you have the option to set a financial limit on your account. You also have the option to amend your limits at any time to daily (last 24-hours), weekly (last 7 days), or monthly (last 28 days) periods. For the purposes of determining if a change in limit is an increase or a decrease, we consider one month to be 28 days. To change your financial limit, click here. Any requests to decrease a limit will be immediately applied to your account. Any increase to your limit will take 24 hours to be activated, and you will also be required to confirm the increase on the financial limits page of your account by clicking a confirmation link that will be emailed to you after the 24-hour period has passed. Any request to switch between limit types (such as changing from a net deposit limit to a gross deposit limit or vice versa) will take 24 hours to be activated, and you will be required to confirm the change on the financial limit page of your account or by clicking on the confirmation link that will be emailed to you after the 24-hour period has passed. Please note that the limit which you set on this Website only applies to the account with this Website and not to any other website owned or operated by us. Game Time Reminder
You can set a time reminder when you are playing, so that you can accurately keep track of how long you have been logged in for. This can be as low as 1 minute, and up to any time you specify. These can be activated directly from the Homepage, or from within My Account, Responsible Gambling section when you log into your account. Time reminders are set per session, if you log out of your account you must set a new reminder when you return to continue receiving time reminder prompts. Account closure
You can close your account at any time for any reason using our standard account closure by simply contacting our Customer Support team. Please note that an account closed under our standard account closure can be reopened at any time by contacting our Customer Support team. If you feel you are at risk of developing a gambling problem or believe you currently have a gambling problem, please consider self-exclusion. Time-out (take a break)
You may temporarily exclude yourself from the Website for a period from twenty-four (24) hours up to six (6) weeks by accessing the Responsible Gaming section in the My Account section of the Website or by clicking here, and selecting your required time-out duration period. On confirming the time-out duration period your account will be immediately suspended and it will not be possible to login to your account until the selected duration has expired. Timeouts are applicable on a per account basis, should you hold other accounts you may also wish to set a timeout on those accounts. It is not possible for us to override or remove any time-out time period once set. Any balances and any advance wagers that you have placed will remain and any winnings will be credited to your account. You can only access your winnings after the cool off period has expired. Where you have confirmed the cool off, all future wagers, stage saved games, pre-purchased bingo tickets, bonus funds and entries in any bonus schemes and competitions cannot be cancelled but you will not be able to access them during the cool off period. It is possible that bonuses may expire during the time-out period, in accordance with the bonus terms and conditions. We cannot reinstate any expired bonuses if the account is reopened after the cool off period. Clock-off (Day and Time "Time-Out")
If there are certain times when you would like to avoid gambling, you may temporarily “clock off” by excluding yourself from the website for specific times of day, or for nominated days of the week. Click here and select 1-hour blocks within a week period (eg. Fridays between 22:00 and 23:00). Limits will come into effect immediately and will recur every week, cancelling all limits will take 24 hours to come into effect. Payday timeout tool
You can choose to set a recurring timeout on your payday to block access to your account, which can be helpful with your budgeting. Click here to pick a date and time period for your payday timeout. You can pick periods of weekly, every two weeks, every four weeks, monthly and the last day of the month. The timeout period on your chosen date is from 00:00 to 23:59 and no access will be permitted to your account during this time. Please note that if the date falls on a weekend or a public holiday, the timeout will still occur on the date specified. You are able to change the date of your payday timeout as and when you choose. If you remove the limit completely, then a 24hr cooldown period is applied. Access to Account History
Understanding how much you are spending as well as the products that you gamble on, is a useful way to reflect on your activity. Customers can access a full history of deposits and withdrawals by visiting the My Account section or by clicking here. Self-exclusion
We offer a self-exclusion facility to help you if you feel that your gambling is out of control and you want assistance to help stop. At your request, we will prevent you from using your account for a specific period, as determined by you, of between 6 months and 5 years and we will take reasonable steps to prevent the opening of new accounts. Accounts that have been self-excluded are unable to be reactivated under any circumstances until the expiry of the self-excluded period. Where you opt to self-exclude from your account, this will apply to all of your accounts in the network. For a full list of the websites within the network, please click here. If for whatever reason there is a discrepancy between the periods requested on each site, we will apply the longest serving one. If you opt to self-exclude we strongly recommend that you seek support from gambling support agencies (see Getting Further Help section below). We would also encourage you to self-exclude any other accounts you may have with other operators. At the end of the period, you may recommence betting by contacting our Customer Support team after a 24-hour waiting period has lapsed. Please note that you will be required to have a telephone call with one of the members of our Responsible Gambling department first. Our self-exclusion involves a joint commitment from us and you. We will take reasonable steps to prevent you re-opening your account or opening new accounts. However, during the period of your exclusion, you must not attempt to re-open your account or to try and open new accounts. When administering the self-exclusion on your account, the onus is on you to complete the process which is to confirm that you understand the exclusion restrictions and then click a link that takes you to a page where you must select the period of time you wish to be excluded for, and to confirm that self-exclusion by clicking ‘submit’. You will then receive an email to confirm that the self-exclusion has been successful. IF YOU DO NOT COMPLETE THE PROCESS, YOUR ACCOUNT WILL REMAIN ACTIVE. If you are unable to complete the automated process yourself, then you must contact Customer Support and request that they apply the self-exclusion for you and that you attempted the automated process and that you want us to manually self-exclude you – please note that if you request assistance via email to self-exclude that this will be not be instantaneous, and we will confirm once it has been done. Unless you state otherwise, the self-exclusion period will be set at six months. To find out more about self-exclusion, please review our self-exclusion FAQ page. If you have any questions, then please contact Customer Support. To apply self-exclusion to your account, click here. Upon activation of the self-exclusion, we will make every reasonable effort to ensure that you do not receive gambling material. However, please remember that if you inadvertently receive marketing material and continue to gamble, or you circumvent your agreement by, for example, continuing to gamble, opening and operating new accounts, and/or our automated checks and/or IT or software programmes fail to recognise any attempt by you to circumvent your self- exclusion, we are under no obligation to return any deposits, winnings, or other funds in respect of such activity online. If you are consi
