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Casino profile

HotLoot Casino

Player complaints and reviews about HotLoot Casino, plus its operator (Infinity Stars Partners), licences and welcome offers.

hotloot.io
hotloot.io
Capture of the HotLoot Casino website

Profile

Website
hotloot.io
Established
2025
Operator
Infinity Stars Partnersaffiliate programme
Company
Famagousta B.V.
Licences
Languages
  • English
  • German
  • French
  • Italian
  • Norwegian
  • Portuguese
  • Finnish
Currencies
  • Euros
  • US dollars
  • Norwegian kroner
  • Canadian dollars
  • Brazilian reals
  • British pounds sterling
  • New Zealand dollars
  • Australian dollars
  • Bitcoin
  • Bitcoin Cash
  • Ethereum
  • Tether
  • Litecoin
  • USD Coin

About

HotLoot Casino belongs to the Infinity Stars Partners affiliate programme. The site launched in 2025. It holds a licence from Curacao Gaming Control Board. The interface is available in 7 languages, including English, German, French, Italian. 14 account currencies are listed, including Euros, US dollars, Norwegian kroner, Canadian dollars. We list 15 welcome offers.

HotLoot Casino is listed in 13 markets, among them Canada, Germany, France and Belgium.

Markets

This brand is listed in 13 markets. Pick one to see what it offers there.

Welcome bonuses

15 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Player Intelligence

75 records

What players report about HotLoot Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

14

57% resolved, of those with a known outcome

Total reviews

61

Across all review sites

Player rating

4.75 / 5

AskGamblers 4.75

GEO markets

6

Countries stated on 17% of records

HotLoot Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about HotLoot Casino, the way Player Intelligence PRO computes it.

Since 2025, players have posted 14 complaints and 61 reviews about HotLoot Casino on 2 sites. In the 12 months to November 4, 2026, they filed 8 complaints and posted 60 reviews.

The problem players report most often is “Self-exclusion”: 21% of the 14 complaints with a labelled problem. Next come “Withdrawal delay” (21%) and “Bonus winnings confiscated” (14%). Complaints about “Withdrawal” make up 43% of those with a topic, against 29% across all brands.

Of the 14 complaints with a known outcome, 57% were resolved, against 59% across all brands. That puts HotLoot Casino 1,464th of 1,917 casinos with at least 10 such complaints.

Reviewers give HotLoot Casino 4.69 out of 5 on average over 61 rated reviews, against 3.44 across all brands. 97% of the ratings are four or five stars, and 3.3% are one or two. The review sites’ own scores average 4.75 out of 5 on one site. By that score, HotLoot Casino ranks 58th of 4,286 rated casinos. Reviewers most often praise “Games” (41 reviews), “Customer support” (32 reviews) and “Bonuses” (30 reviews).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about HotLoot Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciated the wide variety of games and the fast withdrawal process, which contributed to a satisfying gaming experience. Many also highlighted the excellent customer service and attractive bonuses offered by the casino.

Some players expressed concerns about slow withdrawals and the overwhelming number of promotional emails they received. A few mentioned a desire for more no-deposit bonuses and additional game providers.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Self-exclusion21%3
  • Withdrawal delay21%3
  • Bonus winnings confiscated14%2
  • Withdrawal refused14%2
  • Account closed7.1%1
  • Documents rejected or requested again7.1%1
  • Refund7.1%1
  • Winnings voided7.1%1
Share of the 14 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal43%6
  • Responsible gambling21%3
  • Bonus14%2
  • Account7.1%1
  • KYC / verification7.1%1
  • Payments & refunds7.1%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved57%8
  • Unresolved43%6
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

HotLoot Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

HotLoot Casino against the market
MeasureHotLoot CasinoAll brands
Complaints resolved57%59%
Average review rating4.693.44
Complaints per 100 reviews2326.4
Share of “Withdrawal” complaints43%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars89%54
  • 4 stars8.2%5
  • 1 star3.3%2
Share of 61 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games67%41
  • Customer support52%32
  • Bonuses49%30
  • Website & app48%29
  • Withdrawals31%19
  • Deposits & payment methods13%8
Share of the 61 reviews that name at least one aspect.reviews

Criticised

  • Bonuses4.9%3
  • Withdrawals4.9%3
  • Games3.3%2
  • VIP & loyalty1.6%1
  • Other1.6%1
  • Responsible gambling1.6%1
Share of the 61 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
20252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Germany38%5
  • Finland31%4
  • Belgium7.7%1
  • United Kingdom7.7%1
  • Croatia7.7%1
  • Netherlands7.7%1
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20264–604.75
20251070%1–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
AskGamblers2604.75 / 5
Casino Guru121–

Block 13

Latest complaints and reviews

The newest records about HotLoot Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    0.5 of 5 stars

    AskGamblers

  • Complaint

    Withdrawal refused

    Unresolved

    Finland · Casino Guru

  • Review

    4.5 of 5 stars

    AskGamblers

  • Complaint

    Bonus winnings confiscated

    Unresolved

    Finland · Casino Guru

  • Complaint

    Withdrawal refused

    Resolved

    AskGamblers

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from AskGamblers.

Questions about HotLoot Casino

Who owns HotLoot Casino?

HotLoot Casino is operated by Famagousta B.V. and runs under the Infinity Stars Partners affiliate programme.

Is HotLoot Casino licensed?

Yes. HotLoot Casino holds a licence from Curacao Gaming Control Board.

When was HotLoot Casino founded?

HotLoot Casino launched in 2025.

Which currencies does HotLoot Casino accept?

Currencies listed for HotLoot Casino: Euros, US dollars, Norwegian kroner, Canadian dollars, Brazilian reals, British pounds sterling, New Zealand dollars, Australian dollars and 6 more. Its site is available in 7 languages: English, German, French, Italian and 3 more.

What welcome bonuses does HotLoot Casino offer?

15 welcome offers are listed for HotLoot Casino. The first on the list is “250% up to £1,000”, with a 45× wagering requirement.

Which countries is HotLoot Casino available in?

HotLoot Casino is listed in 13 markets: Australia, Austria, Belgium, Brazil, Canada, Finland, France, Germany and 5 more.

What do players say about HotLoot Casino?

Players have filed 14 complaints and written 61 reviews about HotLoot Casino. Players rate HotLoot Casino 4.75 out of 5 on average on the 1 site that publishes a rating.

What do players complain about most at HotLoot Casino?

“Self-exclusion” – 21% of the 14 complaints about HotLoot Casino with a labelled problem. Followed by “Withdrawal delay” (21%) and “Bonus winnings confiscated” (14%).

Do players report withdrawal problems at HotLoot Casino?

Withdrawals are the topic of 6 complaints about HotLoot Casino: 43% of the 14 with a topic. The most common withdrawal problem is “Withdrawal delay” (50% of them).

Does HotLoot Casino resolve player complaints?

57% of the 14 complaints about HotLoot Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, HotLoot Casino is 1,464th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about HotLoot Casino?

Praised most: “Games”, “Customer support” and “Bonuses”. 97% of the rated reviews give four or five stars, and 3.3% give one or two.

How many complaints has HotLoot Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 8 complaints about HotLoot Casino.

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