100% up to C$1,000 and 100 extra spins
- Bonus
- 100%
- Max bonus
- C$1,000
- Free spins
- 100
- Min deposit
- C$30
- Wagering
- 40x bonus
- Max bet
- C$8
Wagering applies to the bonus amount.
Casino profile
Hidden Jack Casino
Player complaints and reviews about Hidden Jack Casino, plus its licences and welcome offers.
hiddenjack.com
Profile
- Website
- hiddenjack.com
- Established
- 2025
- Company
- Unknown
- Licences
- Unknown
- Languages
- English
- Dutch
- Greek
- Currencies
- Euros
- US dollars
- Australian dollars
- Canadian dollars
- Norwegian kroner
- New Zealand dollars
- Turkish Lira
- Bitcoin Cash
- Bitcoin
- Dogecoin
- Ethereum
- Litecoin
- Tether
About
The Hidden Jack Casino site launched in 2025. The interface is available in 3 languages: English, Dutch, Greek. 13 account currencies are listed, including Euros, US dollars, Australian dollars, Canadian dollars. We list 5 welcome offers.
Hidden Jack Casino is listed in 4 markets: Canada, Australia, New Zealand and Netherlands.
Markets
This brand is listed in 4 markets. Pick one to see what it offers there.
Welcome bonuses
5 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
100% up to C$1,000 and 100 extra spins
- Bonus
- 100%
- Max bonus
- C$1,000
- Free spins
- 100
- Min deposit
- C$30
- Wagering
- 40x bonus
- Max bet
- C$8
Wagering applies to the bonus amount.
75% up to C$1,000 and 100 extra spins
- Bonus
- 75%
- Max bonus
- C$1,000
- Free spins
- 100
- Min deposit
- C$30
- Wagering
- 40x bonus
- Max bet
- C$8
Wagering applies to the bonus amount.
50% up to C$1,000 and 100 extra spins
- Bonus
- 50%
- Max bonus
- C$1,000
- Free spins
- 100
- Min deposit
- C$30
- Wagering
- 40x bonus
- Max bet
- C$8
Wagering applies to the bonus amount.
50% up to C$1,000 and 100 extra spins
- Bonus
- 50%
- Max bonus
- C$1,000
- Free spins
- 100
- Min deposit
- C$30
- Wagering
- 40x bonus
- Max bet
- C$8
Wagering applies to the bonus amount.
Player Intelligence
751 records
What players report about Hidden Jack Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
8
50% resolved, of those with a known outcome
Total reviews
743
Across all review sites
Player rating
3.8 / 5
Trustpilot 3.8
GEO markets
16
Countries stated on 100% of records
Hidden Jack Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Hidden Jack Casino, the way Player Intelligence PRO computes it.
Since 2024, players have posted 8 complaints and 743 reviews about Hidden Jack Casino on 2 sites. In the 12 months to November 4, 2026, they filed 7 complaints and posted 711 reviews. Reviews are up 2,122% on the 12 months before (32). The average review rating rose from 1.63 to 3.84 out of 5 year on year.
Reviewers give Hidden Jack Casino 3.75 out of 5 on average over 743 rated reviews, against 3.44 across all brands. 69% of the ratings are four or five stars, and 24% are one or two. The review sites’ own scores average 3.8 out of 5 on one site. By that score, Hidden Jack Casino ranks 1,088th of 4,286 rated casinos. Reviewers most often praise “Games” (156 reviews), “Withdrawals” (112 reviews) and “Customer support” (110 reviews). The most common criticism concerns “Withdrawals” (109 reviews), “Trust & licence” (85 reviews) and “Account” (65 reviews).
The countries players state most often are Netherlands (85%), United Kingdom (8.1%) and France (2.3%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Hidden Jack Casino: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
6
20252026
| Period | Value |
|---|---|
| 2025 | 2 |
| 2026 | 6 |
Block 02
Complaint categories
- Account38%3
- Withdrawal38%3
- KYC / verification13%1
- Responsible gambling13%1
Block 03
Complaint status
- Resolved50%4
- Unresolved50%4
Block 04
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
697
202420252026
| Period | Value |
|---|---|
| 2024 | 1 |
| 2025 | 45 |
| 2026 | 697 |
Block 05
Review stars
How the rated reviews split by star.
- 5 stars52%390
- 4 stars16%121
- 3 stars7.1%53
- 2 stars1.7%13
- 1 star22%166
Block 06
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Games29%156
- Withdrawals21%112
- Customer support20%110
- Website & app15%80
- Bonuses6.5%35
- Trust & licence4.3%23
Criticised
- Withdrawals20%109
- Trust & licence16%85
- Account12%65
- Bonuses11%58
- Customer support8.9%48
- Fairness & RTP6.1%33
Block 07
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
1
1.65
3.89
202420252026
| Period | Value |
|---|---|
| 2024 | 1 |
| 2025 | 1.65 |
| 2026 | 3.89 |
Block 08
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Netherlands85%635
- United Kingdom8.1%61
- France2.3%17
- Germany1.1%8
- Spain0.9%7
- Greece0.8%6
- Poland0.5%4
- Canada0.4%3
- Ireland0.4%3
- Switzerland0.1%1
- Other countries0.8%6
Block 09
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 6 | – | 697 | 3.89 |
| 2025 | 2 | – | 45 | 1.64 |
| 2024 | 0 | – | 1 | – |
A dash means too little data for that year.
Block 10
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 737 | 3.8 / 5 |
| Casino Guru | 8 | 6 | – |
Block 11
Latest complaints and reviews
The newest records about Hidden Jack Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
5.0 of 5 stars
Netherlands · Trustpilot
- Review
1.0 of 5 stars
Netherlands · Trustpilot
- Complaint
Withdrawal delay
ResolvedNetherlands · Casino Guru
- Complaint
Self-exclusion
ResolvedNetherlands · Casino Guru
- Complaint
Account closed
UnresolvedNetherlands · Casino Guru
46 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot.
Questions about Hidden Jack Casino
When was Hidden Jack Casino founded?
Hidden Jack Casino launched in 2025.
Which currencies does Hidden Jack Casino accept?
Currencies listed for Hidden Jack Casino: Euros, US dollars, Australian dollars, Canadian dollars, Norwegian kroner, New Zealand dollars, Turkish Lira, Bitcoin Cash and 5 more. Its site is available in 3 languages: English, Dutch, Greek.
What welcome bonuses does Hidden Jack Casino offer?
5 welcome offers are listed for Hidden Jack Casino. The first on the list is “100% up to C$1,000 and 100 extra spins”, with a 40× wagering requirement.
Which countries is Hidden Jack Casino available in?
Hidden Jack Casino is listed in 4 markets: Australia, Canada, Netherlands, New Zealand.
What do players say about Hidden Jack Casino?
Players have filed 8 complaints and written 743 reviews about Hidden Jack Casino. Players rate Hidden Jack Casino 3.8 out of 5 on average on the 1 site that publishes a rating.
What do players like and dislike about Hidden Jack Casino?
Praised most: “Games”, “Withdrawals” and “Customer support”. Criticised most: “Withdrawals”, “Trust & licence” and “Account”. 69% of the rated reviews give four or five stars, and 24% give one or two.
How many complaints has Hidden Jack Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed 7 complaints about Hidden Jack Casino.
Where do Hidden Jack Casino’s players come from?
The countries named most often in complaints and reviews about Hidden Jack Casino are Netherlands (85%), United Kingdom (8.1%) and France (2.3%).
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