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Casino profile

GuruPlay Casino

Player complaints and reviews about GuruPlay Casino, plus its operator (Guru Revenue), licences and welcome offers.

guruplay.com
Capture of the GuruPlay Casino website

About

GuruPlay Casino belongs to the Guru Revenue affiliate programme. The site launched in 2010. It holds a licence from UK Gambling Commission. The interface is in English. 3 account currencies are listed: Euros, British pounds sterling, US dollars.

GuruPlay Casino is listed in one market, United Kingdom.

Markets

This brand is listed in 1 market. Pick one to see what it offers there.

Player Intelligence

33 records

What players report about GuruPlay Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

23

87% resolved, of those with a known outcome

Total reviews

10

Across all review sites

Player rating

2.8 / 5

Trustpilot 2.8

GEO markets

14

Countries stated on 70% of records

GuruPlay Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about GuruPlay Casino, the way Player Intelligence PRO computes it.

Since 2011, players have posted 23 complaints and 10 reviews about GuruPlay Casino on 4 sites.

The problem players report most often is “Withdrawal delay”: 43% of the 21 complaints with a labelled problem. Next come “Withdrawal refused” (14%) and “Account not closed on request” (9.5%). Complaints about “Withdrawal” make up 57% of those with a topic, against 29% across all brands.

Of the 23 complaints with a known outcome, 87% were resolved, against 59% across all brands. That puts GuruPlay Casino 528th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 75%.

The review sites’ own scores average 2.8 out of 5 on one site. By that score, GuruPlay Casino ranks 2,757th of 4,286 rated casinos.

The countries players state most often are India (22%), South Africa (17%) and Mexico (8.7%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about GuruPlay Casino: one market, one period, a payment method or a comparison with another brand.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20112012201320142015201620172018201920202021202220232024
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay43%9
  • Withdrawal refused14%3
  • Account not closed on request9.5%2
  • Bonus not credited9.5%2
  • Bonus winnings confiscated4.8%1
  • Deposit not credited4.8%1
  • Deposit refused4.8%1
  • Documents rejected or requested again4.8%1
  • Other problems4.8%1
Share of the 21 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal57%12
  • Bonus14%3
  • Account9.5%2
  • Deposit9.5%2
  • KYC / verification4.8%1
  • Other4.8%1
Share of complaints with a category. 2 more come from sites that publish none and are in no bar.complaints

Block 04

Complaint status

  • Resolved87%20
  • Unresolved13%3
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

GuruPlay Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

GuruPlay Casino against the market
MeasureGuruPlay CasinoAll brands
Complaints resolved87%59%
Average review rating–3.44
Complaints per 100 reviews–26.4
Share of “Withdrawal” complaints57%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
201220132014201520162017201820192020202120222023
Reviews count

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
20222023
Rating history

Block 08

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • India22%5
  • South Africa17%4
  • Mexico8.7%2
  • Portugal8.7%2
  • United Arab Emirates4.3%1
  • Argentina4.3%1
  • Bulgaria4.3%1
  • Brazil4.3%1
  • Denmark4.3%1
  • Ecuador4.3%1
  • Other countries17%4
Share of the records whose source states a country – never guessed from language or currency.records

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20244–0–
202313100%5–
20220–1–
20144–0–
20130–3–
20120–1–
20112–0–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Casino Guru173–
AskGamblers44–
Trustpilot–32.8 / 5
Casinomeister2––

Block 11

Latest complaints and reviews

The newest records about GuruPlay Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Complaint

    Withdrawal delay

    Resolved

    Portugal · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    South Africa · Casino Guru

  • Complaint

    Deposit refused

    Resolved

    India · Casino Guru

  • Review

    3.0 of 5 stars

    Spain · Casino Guru

  • Review

    5.0 of 5 stars

    Mexico · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot.

Questions about GuruPlay Casino

Which affiliate programme runs GuruPlay Casino?

GuruPlay Casino runs under the Guru Revenue affiliate programme.

Is GuruPlay Casino licensed?

Yes. GuruPlay Casino holds a licence from UK Gambling Commission.

When was GuruPlay Casino founded?

GuruPlay Casino launched in 2010.

Which currencies does GuruPlay Casino accept?

Currencies listed for GuruPlay Casino: Euros, British pounds sterling, US dollars. Its site is available in one language: English.

Which countries is GuruPlay Casino available in?

GuruPlay Casino is listed in 1 market: United Kingdom.

What do players say about GuruPlay Casino?

Players have filed 23 complaints and written 10 reviews about GuruPlay Casino. Players rate GuruPlay Casino 2.8 out of 5 on average on the 1 site that publishes a rating.

What do players complain about most at GuruPlay Casino?

“Withdrawal delay” – 43% of the 21 complaints about GuruPlay Casino with a labelled problem. Followed by “Withdrawal refused” (14%) and “Account not closed on request” (9.5%).

Do players report withdrawal problems at GuruPlay Casino?

Withdrawals are the topic of 12 complaints about GuruPlay Casino: 57% of the 21 with a topic. The most common withdrawal problem is “Withdrawal delay” (75% of them). Of the withdrawal complaints with a known outcome, 75% were resolved.

Does GuruPlay Casino resolve player complaints?

87% of the 23 complaints about GuruPlay Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, GuruPlay Casino is 528th. Open complaints and complaints closed without an outcome are left out.

Where do GuruPlay Casino’s players come from?

The countries named most often in complaints and reviews about GuruPlay Casino are India (22%), South Africa (17%) and Mexico (8.7%).