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Casino profile

Chance Hill Casino

Player complaints and reviews about Chance Hill Casino, plus its operator (Honest Partners), licences and welcome offers.

chancehill.com
Capture of the Chance Hill Casino website

About

Chance Hill Casino belongs to the Honest Partners affiliate programme. This site is no longer operating: the domain does not respond or has changed hands. The site launched in 2015. It holds licences from Malta Gaming Authority, UK Gambling Commission. The interface is available in 5 languages, including English, Finnish, German, Spanish. 7 account currencies are listed, including Australian dollars, Canadian dollars, Swiss francs, Euros.

Player Intelligence

57 records

What players report about Chance Hill Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

19

47% resolved, of those with a known outcome

Total reviews

38

Across all review sites

Player rating

3.18 / 5

AskGamblers 3.55 · Trustpilot 2.8

GEO markets

7

Countries stated on 12% of records

Chance Hill Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Chance Hill Casino, the way Player Intelligence PRO computes it.

Since 2015, players have posted 19 complaints and 38 reviews about Chance Hill Casino on 5 sites.

The problem players report most often is “Bonus winnings confiscated”: 31% of the 16 complaints with a labelled problem. Next come “Withdrawal delay” (25%) and “Bonus not credited” (13%). Complaints about “Bonus” make up 42% of those with a topic, against 21% across all brands.

Of the 15 complaints with a known outcome, 47% were resolved, against 59% across all brands. That puts Chance Hill Casino 1,646th of 1,917 casinos with at least 10 such complaints.

Reviewers give Chance Hill Casino 3.51 out of 5 on average over 38 rated reviews, against 3.44 across all brands. 66% of the ratings are four or five stars, and 24% are one or two. The review sites’ own scores average 3.18 out of 5 across 2 sites. By that score, Chance Hill Casino ranks 2,233rd of 4,286 rated casinos. Reviewers most often praise “Bonuses” (20 reviews), “Customer support” (20 reviews) and “Website & app” (19 reviews). The most common criticism concerns “Customer support” (5 reviews) and “Withdrawals” (5 reviews).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Chance Hill Casino: one market, one period, a payment method or a comparison with another brand.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2016201720182019
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Bonus winnings confiscated31%5
  • Withdrawal delay25%4
  • Bonus not credited13%2
  • Withdrawal refused13%2
  • Account blocked6.3%1
  • Account closed6.3%1
  • Winnings voided6.3%1
Share of the 16 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Bonus42%8
  • Withdrawal42%8
  • Account11%2
  • Payments & refunds5.3%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Unresolved42%8
  • Resolved37%7
  • No status published21%4
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Chance Hill Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Chance Hill Casino against the market
MeasureChance Hill CasinoAll brands
Complaints resolved47%59%
Average review rating3.513.44
Complaints per 100 reviews5026.4
Share of “Bonus” complaints42%21%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20152016201720182019
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars47%18
  • 4 stars18%7
  • 3 stars11%4
  • 2 stars7.9%3
  • 1 star16%6
Share of 38 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Bonuses54%20
  • Customer support54%20
  • Website & app51%19
  • Games41%15
  • Withdrawals32%12
  • KYC / verification14%5
Share of the 37 reviews that name at least one aspect.reviews

Criticised

  • Customer support14%5
  • Withdrawals14%5
  • Bonuses11%4
  • Games11%4
  • Website & app11%4
  • Account8.1%3
Share of the 37 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
20152016201720182019
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • United Kingdom29%2
  • Austria14%1
  • Australia14%1
  • Canada14%1
  • Germany14%1
  • Moldova14%1
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20191–4–
20180–1–
20174–12–
20161460%14–
20150–7–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
AskGamblers11343.55 / 5
Casinomeister4––
CasinoReviews4––
Trustpilot–32.8 / 5
latestcasinobonuses.bet–1–

Block 13

Latest complaints and reviews

The newest records about Chance Hill Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from AskGamblers, Trustpilot.

Questions about Chance Hill Casino

Which affiliate programme runs Chance Hill Casino?

Chance Hill Casino runs under the Honest Partners affiliate programme.

Is Chance Hill Casino licensed?

Yes. Chance Hill Casino holds 2 licences: Malta Gaming Authority, UK Gambling Commission.

When was Chance Hill Casino founded?

Chance Hill Casino launched in 2015. The site has since closed; its profile is kept for reference.

Which currencies does Chance Hill Casino accept?

Currencies listed for Chance Hill Casino: Australian dollars, Canadian dollars, Swiss francs, Euros, British pounds sterling, Norwegian kroner, US dollars. Its site is available in 5 languages: English, Finnish, German, Spanish and 1 more.

What do players say about Chance Hill Casino?

Players have filed 19 complaints and written 38 reviews about Chance Hill Casino. Players rate Chance Hill Casino 3.18 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Chance Hill Casino?

“Bonus winnings confiscated” – 31% of the 16 complaints about Chance Hill Casino with a labelled problem. Followed by “Withdrawal delay” (25%) and “Bonus not credited” (13%).

Do players report withdrawal problems at Chance Hill Casino?

Withdrawals are the topic of 8 complaints about Chance Hill Casino: 42% of the 19 with a topic. The most common withdrawal problem is “Withdrawal delay” (50% of them).

Does Chance Hill Casino resolve player complaints?

47% of the 15 complaints about Chance Hill Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Chance Hill Casino is 1,646th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Chance Hill Casino?

Praised most: “Bonuses”, “Customer support” and “Website & app”. Criticised most: “Customer support” and “Withdrawals”. 66% of the rated reviews give four or five stars, and 24% give one or two.