Casino profile

Cafe Casino

The operator behind Cafe Casino (Arbol Media B.V.), its licences and its welcome offers.

About

Cafe Casino belongs to the Arbol Media B.V. affiliate programme. It holds a licence from Curacao Gaming Control Board. The interface is in en.

Player Intelligence

16 records

What players report about Cafe Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

50% resolved, of those with a known outcome

Total reviews

Across all review sites

Player rating

–

No site publishes a rating yet

GEO markets

No source states a country

Cafe Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Cafe Casino, the way Player Intelligence PRO computes it.

Since 2018, players have posted 16 complaints about Cafe Casino on one site. In the 12 months to October 20, 2026, they filed 1 complaint and posted no reviews.

The problem players report most often is “Withdrawal refused”: 31% of the 16 complaints with a labelled problem. Next come “Withdrawal delay” (19%) and “Missing funds” (13%). Complaints about “Withdrawal” make up 56% of those with a topic, against 30% across all brands.

Of the 16 complaints with a known outcome, 50% were resolved, against 60% across all brands. That puts Cafe Casino 1,564th of 1,906 casinos with at least 10 such complaints.

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to October 20, 2026. “All brands” covers the 11,763 brands Player Intelligence tracks.

Ask the AI analyst about Cafe Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

201820192020202120222023202420252026

Complaints count

Period	Value
2018	3
2019	9
2020	0
2021	0
2022	2
2023	1
2024	0
2025	0
2026	1

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

Withdrawal refused31%5
Withdrawal delay19%3
Missing funds13%2
Bonus not credited6.3%1
Verification delay6.3%1
Self-exclusion6.3%1
Wrong calculation6.3%1
Game malfunction6.3%1
Other problems6.3%1

Share of the 16 complaints with a labelled problem.complaints

Block 03

Complaint categories

Withdrawal56%9
Payments & refunds13%2
Technical13%2
Bonus6.3%1
KYC / verification6.3%1
Responsible gambling6.3%1

Share of complaints by category.complaints

Block 04

Complaint status

Resolved50%8
Unresolved50%8

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Cafe Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Cafe Casino against the market
Measure	Cafe Casino	All brands
Complaints resolved	50%	60%
Average review rating	–	3.45
Complaints per 100 reviews	–	25.1
Share of “Withdrawal” complaints	56%	30%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Average rating
2026	1	–	–
2023	1	–	–
2022	2	–	–
2019	9	–	–
2018	3	–	–

A dash means too little data for that year.

Block 07

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
CasinoReviews	16	–	–

Block 08

Latest complaints and reviews

The newest records about Cafe Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ComplaintJan 19, 2026
Wrong calculation
Unresolved
CasinoReviews
ComplaintAug 13, 2023
Withdrawal refused
Unresolved
CasinoReviews
ComplaintJul 25, 2022
Withdrawal refused
Unresolved
CasinoReviews
ComplaintJul 11, 2022
Withdrawal refused
Resolved
CasinoReviews
ComplaintDec 3, 2019
Verification delay
Unresolved
CasinoReviews

0 player records in the last 30 days. Explore them in Player Intelligence PRO

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Questions about Cafe Casino

Who owns Cafe Casino?

Cafe Casino is operated by Arbol Media B.V. and runs under the Arbol Media B.V. affiliate programme.

Is Cafe Casino licensed?

Yes. Cafe Casino holds a licence from Curacao Gaming Control Board.

What do players say about Cafe Casino?

Players have filed 16 complaints about Cafe Casino.

What do players complain about most at Cafe Casino?

“Withdrawal refused” – 31% of the 16 complaints about Cafe Casino with a labelled problem. Followed by “Withdrawal delay” (19%) and “Missing funds” (13%).

Do players report withdrawal problems at Cafe Casino?

Withdrawals are the topic of 9 complaints about Cafe Casino: 56% of the 16 with a topic. The most common withdrawal problem is “Withdrawal refused” (56% of them).

Does Cafe Casino resolve player complaints?

50% of the 16 complaints about Cafe Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 60%. Among the 1,906 casinos with at least 10 such complaints, Cafe Casino is 1,564th. Open complaints and complaints closed without an outcome are left out.