PlayFrank Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about PlayFrank Casino, the way Player Intelligence PRO computes it.
Since 2016, players have posted 43 complaints and 99 reviews about PlayFrank Casino on 4 sites. In the 12 months to November 1, 2026, they filed no complaints and posted 2 reviews. Reviews are down 83% on the 12 months before (12).
The problem players report most often is “Withdrawal delay”: 43% of the 40 complaints with a labelled problem. Next come “Self-exclusion” (10%) and “Bonus winnings confiscated” (7.5%). Complaints about “Withdrawal” make up 42% of those with a topic, against 29% across all brands.
Of the 43 complaints with a known outcome, 74% were resolved, against 59% across all brands. That puts PlayFrank Casino 1,035th of 1,913 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 78%.
Reviewers give PlayFrank Casino 2.02 out of 5 on average over 99 rated reviews, against 3.44 across all brands. 25% of the ratings are four or five stars, and 73% are one or two. The review sites’ own scores average 2.0 out of 5 on one site. By that score, PlayFrank Casino ranks 3,675th of 4,281 rated casinos. Reviewers most often praise “Withdrawals” (18 reviews), “Games” (17 reviews) and “Customer support” (10 reviews). The most common criticism concerns “Fairness & RTP” (29 reviews), “Customer support” (29 reviews) and “Bonuses” (28 reviews).
The countries players state most often are United Kingdom (84%), Germany (4.5%) and Canada (3.6%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 1, 2026. “All brands” covers the 11,890 brands Player Intelligence tracks.
