Casino profile

138.com Casino

Player complaints and reviews about 138.com Casino, plus its operator (138.com Affiliate Program), licences and welcome offers.

Closed138.com

About

138.com Casino belongs to the 138.com Affiliate Program affiliate programme. This site is no longer operating: the domain does not respond or has changed hands. The site launched in 2012. It holds a licence from Isle of Man Gambling Supervision Commission. The interface is available in 3 languages: Chinese, English, Japanese. One account currency is listed: British pounds sterling.

Player Intelligence

35 records

What players report about 138.com Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

73% resolved, of those with a known outcome

Total reviews

Across all review sites

Player rating

3.0 / 5

AskGamblers 3.0

GEO markets

Countries stated on 5.7% of records

138.com Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about 138.com Casino, the way Player Intelligence PRO computes it.

Since 2012, players have posted 16 complaints and 19 reviews about 138.com Casino on 4 sites.

The problem players report most often is “Withdrawal delay”: 60% of the 15 complaints with a labelled problem. Next come “Account closed” (20%) and “Account blocked” (6.7%). Complaints about “Withdrawal” make up 63% of those with a topic, against 29% across all brands.

Of the 15 complaints with a known outcome, 73% were resolved, against 59% across all brands. That puts 138.com Casino 1,063rd of 1,917 casinos with at least 10 such complaints.

The review sites’ own scores average 3.0 out of 5 on one site. By that score, 138.com Casino ranks 2,421st of 4,286 rated casinos.

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about 138.com Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

20132014201520162017201820192020

Complaints count

Period	Value
2013	1
2014	1
2015	4
2016	7
2017	1
2018	1
2019	0
2020	1

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

Withdrawal delay60%9
Account closed20%3
Account blocked6.7%1
Self-exclusion6.7%1
Winnings voided6.7%1

Share of the 15 complaints with a labelled problem.complaints

Block 03

Complaint categories

Withdrawal63%10
Account25%4
Payments & refunds6.3%1
Responsible gambling6.3%1

Share of complaints by category.complaints

Block 04

Complaint status

Resolved69%11
Unresolved25%4
Status we do not recognise yet6.3%1

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

138.com Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

138.com Casino against the market
Measure	138.com Casino	All brands
Complaints resolved	73%	59%
Average review rating	–	3.44
Complaints per 100 reviews	–	26.4
Share of “Withdrawal” complaints	63%	29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

201220132014201520162017201820192020

Reviews count

Period	Value
2012	1
2013	8
2014	3
2015	1
2016	2
2017	2
2018	1
2019	0
2020	1

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

2.5

3.75

0.5

2014201520162017201820192020

Rating history

Period	Value
2014	3
2015	4
2016	2.5
2017	3.75
2018	5
2019	0
2020	0.5

Block 08

Stats by GEO

The ten countries players most often state, complaints and reviews together.

United Kingdom100%2

Share of the records whose source states a country – never guessed from language or currency.records

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2020	1	–	1	–
2018	1	–	1	–
2017	1	–	2	–
2016	7	–	2	–
2015	4	–	1	–
2014	1	–	3	–
2013	1	–	8	–
2012	0	–	1	–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
AskGamblers	12	18	3.0 / 5
CasinoReviews	3	–	–
Casinomeister	1	–	–
latestcasinobonuses.bet	–	1	–

Block 11

Latest complaints and reviews

The newest records about 138.com Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ComplaintFeb 14, 2020
Self-exclusion
Unresolved
CasinoReviews
ComplaintSep 30, 2017
Account closed
Resolved
United Kingdom · CasinoReviews
ComplaintJul 6, 2016
Account closed
Resolved
CasinoReviews
ReviewOct 13, 2015
4.0 of 5 stars
Russia · latestcasinobonuses.bet
ComplaintJun 4, 2013
Winnings voided
Status we do not recognise yet
Casinomeister

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from AskGamblers.

Questions about 138.com Casino

Who owns 138.com Casino?

138.com Casino is operated by FESUGE Limited and runs under the 138.com Affiliate Program affiliate programme.

Is 138.com Casino licensed?

Yes. 138.com Casino holds a licence from Isle of Man Gambling Supervision Commission.

When was 138.com Casino founded?

138.com Casino launched in 2012. The site has since closed; its profile is kept for reference.

Which currencies does 138.com Casino accept?

The one currency listed for 138.com Casino is British pounds sterling. Its site is available in 3 languages: Chinese, English, Japanese.

What do players say about 138.com Casino?

Players have filed 16 complaints and written 19 reviews about 138.com Casino. Players rate 138.com Casino 3.0 out of 5 on average on the 1 site that publishes a rating.

What do players complain about most at 138.com Casino?

“Withdrawal delay” – 60% of the 15 complaints about 138.com Casino with a labelled problem. Followed by “Account closed” (20%) and “Account blocked” (6.7%).

Do players report withdrawal problems at 138.com Casino?

Withdrawals are the topic of 10 complaints about 138.com Casino: 63% of the 16 with a topic. The most common withdrawal problem is “Withdrawal delay” (90% of them).

Does 138.com Casino resolve player complaints?

73% of the 15 complaints about 138.com Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, 138.com Casino is 1,063rd. Open complaints and complaints closed without an outcome are left out.