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QODEQ

QODEQ

QODEQ provides AI tools for iGaming player support, payment enquiries, quality assurance and voice calls. Its agents connect to operator systems and share knowledge and conversation context.

General information

Website
qodeq.net
Contacts
Telegram: @qodeq
Category
Support
Problems it solves
  • Repetitive player support and payment enquiries
  • Quality assurance limited to sampled chats and calls
  • Manual outbound player calls

Tools

  • AI Chat Operator

    Answers player questions with operator data and escalates conversations with context.

  • AI Payment Assistant

    Reads transaction status, automates payment tickets and checks receipts.

  • AI QA System

    Reviews support chats against configurable criteria and produces coaching reports.

  • AI Voice QA

    Transcribes and checks calls. The site describes this product as undergoing testing.

  • AI Voice Bot

    Automates multilingual voice campaigns with human monitoring.

  • Analytics & Predict

    Metric anomaly detection and player segmentation for retention.

AI

Uses AI

Generative AI handles support conversations; AI also checks chats, calls and payment receipts.

Client references

  • Faro
  • FenixCasino
  • CryptoBossCasino
  • Arkada
  • Cat

About

QODEQ is an AI support platform for casino, betting and lottery operators. Products can run separately or share a knowledge base and analytics through the platform.