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Moveo.AI

Moveo.AI

Moveo.AI is an AI agent platform for customer-facing operations. For iGaming operators it automates player support across web chat, email, messaging and voice, and shares one player memory between support, payments and CRM teams.

General information

Website
moveo.ai
LinkedIn
linkedin.com/company/moveo-ai
Contacts
LinkedIn: www.linkedin.com/in/guilhermereisbonfim[email protected]
Category
Support
Legal entity
Moveo AI, Inc.
Problems it solves
  • High volumes of routine player queries: bet slips, settlements, bonus terms, withdrawals, KYC
  • Support load spikes during major sporting events
  • Player context lost between support, payments and CRM teams
  • Enforcing responsible gambling and market rules in automated conversations
  • Payment disputes that escalate into chargebacks
  • Slow support roll-out when launching new markets

Tools

  • AI agents (no-code builder)

    Drag-and-drop interface for building AI agents with intent recognition, entities, webhooks, routing rules and disambiguation, without writing code.

  • Auto builder

    Generates a working agent from a plain-language description of the process to automate.

  • Collections

    Builds an agent grounded in existing content such as a website, a Zendesk help center or documents, using Moveo's private LLM.

  • TrueThread

    Persistent memory layer that links every interaction to the player record across connected systems, so context follows the player between channels and teams.

  • TruePath

    Governance layer that checks automated actions against the operator's policies, such as responsible gambling restrictions, and logs each decision with a trace ID for audit.

  • Conversational analytics

    Shows which intents resolve or convert, where users drop off and which flows stall, for both AI and live agents.

  • Live chat and human handover

    Routes conversations to the right team and hands complex cases to live agents with the full conversation history.

  • Omnichannel deployment

    Runs the same agents on web chat, voice and phone, WhatsApp and SMS, email tickets and in-app messaging.

AI

Uses AI

The product is built on AI agents: Moveo uses its own NLP and privately hosted, fine-tuned large language models (or another model of the client's choice) to understand intent and answer players, and says the agents learn from real conversations to flag gaps and improve over time.

Client references

  • Kaizen Gaming
  • Betano
  • Stoiximan
  • Aposta Ganha

Integrations

  • Zendesk
  • Zendesk Sunshine Conversations
  • Intercom
  • Front
  • Salesforce
  • HubSpot
  • WhatsApp
  • Facebook Messenger
  • Rakuten Viber
  • Apple Messages for Business
  • Genesys Cloud
  • Amazon Connect
  • Five9
  • RingCentral
  • NetSuite
  • SAP
  • Oracle Fusion Cloud
  • Microsoft Dynamics 365

About

Moveo.AI is a conversational AI company founded in 2020 and headquartered in New York, with offices in Athens and São Paulo. Its platform deploys AI agents for customer service, collections and payments in several industries, and it runs a dedicated offering for iGaming operators that covers sportsbook and casino player support.

For operators, Moveo describes itself as a memory layer that connects support, payments and CRM around one player record. Its agents answer bet slip questions, settlement queries, bonus and wagering terms, game malfunction reports, KYC and verification questions and withdrawal updates, across web chat, email tickets, WhatsApp and SMS, and voice.

Two in-house components sit underneath the agents. TrueThread keeps a persistent memory of each player across channels and connected systems. TruePath encodes the operator's policies, for example flagging self-excluded and cooling-off players on every channel, and logs each automated decision for regulatory review. Moveo states that it is SOC 2 certified, GDPR compliant and ISO 27001 certified, and offers private and on-premise deployment.

Agents are built in a no-code interface or generated with Auto builder from a plain-language process description, and can be grounded in existing help-center content. Moveo connects to help desks and CRMs such as Zendesk, Intercom, Front, Salesforce and HubSpot through native connectors and a public API, so operators keep their existing ticketing.

In iGaming, Moveo works with Kaizen Gaming: its case studies cover Betano and Stoiximan across 19 markets, with an average go-live of under a month per new market and event-day traffic spikes of up to three times normal handled without degradation. The company also names Aposta Ganha in Brazil as an iGaming client.