William Bonalume is a leading authority in operations management and compliance, with over 15 years of specialized experience in KYC, fraud prevention, and process optimization for the fintech, neobank, and iGaming sectors. He is recognized for building secure, efficient, and technologically innovative operational frameworks.
His career is highlighted by his tenure at Meta as the Statutory Director for Facebook Pagamentos do Brasil. In this key role, he managed all payment operations, led the relationship with regulatory bodies such as the Central Bank of Brazil (BACEN), and oversaw regulated products. He successfully implemented robust Ombudsman and Customer Service policies, significantly boosting performance metrics and CSAT scores.
Currently, as Chief Operating Officer (COO) at Open Gaming, a regulated iGaming company, William applies his deep expertise to drive operational excellence and business scalability. He focuses on structuring resilient processes using Lean and Six Sigma methodologies to maximize efficiency.
A proven leader of multidisciplinary teams, he excels at cultivating high-performance cultures grounded in clear communication and strategic risk management. His extensive expertise establishes him as a definitive reference for ensuring operational integrity within highly regulated industries.
