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Golden Genie Casino

Player reviews and complaints from independent sites, alongside the facts we have recorded about Golden Genie Casino and its operator (Lava Entertainment).

goldengenie1.com
goldengenie1.com

Profile

Website
goldengenie1.com
Established
2023
Operator
Lava Entertainmentaffiliate programme
Company
Lava Entertainment
Licences
Languages
  • English
  • French
  • German
  • Italian
  • Spanish
  • Portuguese
  • Swedish
Currencies
  • Euros
  • Australian dollars
  • British pounds sterling
  • Canadian dollars
  • Swedish kronor

About

Golden Genie Casino is an online casino operating under the Lava Entertainment affiliate programme. The site launched in 2023. It holds a licence from Secretariat of the Interior of Mexico (SEGOB). The interface is available in 7 languages, among them English, French, German, Italian. Accounts can be held in 5 currencies — Euros, Australian dollars, British pounds sterling, Canadian dollars. Our database holds 4 welcome offers.

Markets

This brand is listed in 11 markets. Pick one to see what it offers there.

Welcome bonuses

4 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice — always check them on the casino's own site.

Player Intelligence

140 records

What players report about Golden Genie Casino on independent review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

45

16% resolved, of those with a known outcome

Total reviews

95

Across all review sites

Player rating

1.6 / 5

Trustpilot 1.6

GEO markets

12

Countries stated on 99% of records

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202420252026
Complaints count

Block 02

Complaint categories

  • Withdrawal82%37
  • Account11%5
  • Payments & refunds4.4%2
  • Bonus2.2%1
Share of complaints by category.complaints

Block 03

Complaint status

  • Unresolved84%38
  • Resolved16%7
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2023202420252026
Reviews count

Block 05

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2023202420252026
Rating history

Player ratings from Trustpilot.