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Casino profile

Cool Cat Casino

Player reviews and complaints from independent sites, alongside the facts we have recorded about Cool Cat Casino and its operator (Primrose Media Limited).

coolcat-casino.com
coolcat-casino.com

Profile

Website
coolcat-casino.com
Established
2002
Operator
Primrose Media Limitedaffiliate programme
Company
Primrose Media Limited
Licences
Languages
  • English
Currencies
  • US dollars

About

Cool Cat Casino is an online casino operating under the Primrose Media Limited affiliate programme. The site launched in 2002. It holds a licence from Anjouan Gaming Board. The interface is available in 1 language, among them English. Accounts can be held in 1 currency — US dollars. Our database holds 4 welcome offers.

Markets

This brand is listed in 1 market. Pick one to see what it offers there.

Welcome bonuses

4 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice — always check them on the casino's own site.

Player Intelligence

726 records

What players report about Cool Cat Casino on independent review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

646

92% resolved, of those with a known outcome

Total reviews

80

Across all review sites

Player rating

2.1 / 5

Trustpilot 2.1

GEO markets

22

Countries stated on 51% of records

AI-generated summary of player reviews

No areas consistently receive praise, as feedback across all categories leans negative. Payments and customer support generate the most concern among reviewers.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20062008201020122014201620182020202220242026
Complaints count

Block 02

Complaint categories

  • Withdrawal87%564
  • KYC / verification4.8%31
  • Bonus2.5%16
  • Account1.7%11
  • Other1.4%9
  • Payments & refunds0.8%5
  • Technical0.8%5
  • Deposit0.5%3
  • Responsible gambling0.2%1
Share of complaints with a category. 1 more come from sites that publish none and are in no bar.complaints

Block 03

Complaint status

  • Resolved91%590
  • Unresolved8.2%53
  • No status published0.5%3
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202120222023202420252026
Reviews count

Block 05

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
202120222023202420252026
Rating history

Player ratings from Trustpilot.