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Casino profile

BGO Casino

Player reviews and complaints from independent sites, alongside the facts we have recorded about BGO Casino and its operator (BGO Entertainment Ltd.).

bgo.com

About

BGO Casino is an online casino operating under the BGO Entertainment Ltd. affiliate programme. The site launched in 2012. It holds a licence from Alderney Gambling Control Commission.

Player Intelligence

1,111 records

What players report about BGO Casino on independent review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

108

82% resolved, of those with a known outcome

Total reviews

1,003

Across all review sites

Player rating

3.3 / 5

Trustpilot 3.3

GEO markets

31

Countries stated on 93% of records

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
201420152016201720182019202020212022202320242025
Complaints count

Block 02

Complaint categories

  • Withdrawal30%32
  • KYC / verification20%21
  • Account19%20
  • Payments & refunds12%13
  • Bonus10%11
  • Other4.7%5
  • Technical2.8%3
  • Responsible gambling1.9%2
Share of complaints with a category. 1 more come from sites that publish none and are in no bar.complaints

Block 03

Complaint status

  • Resolved79%85
  • Unresolved18%19
  • Status we do not recognise yet2.8%3
  • No status published0.9%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
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2013201420152016201720182019202020212022
Reviews count

Block 05

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
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2013201420152016201720182019202020212022
Rating history

Player ratings from Trustpilot.