Text
Text, formerly LiveChat Software, makes customer-service software: an AI Agent, LiveChat, ChatBot, HelpDesk and KnowledgeBase. Online casinos and betting sites use it for 24/7 multilingual player chat, chatbots and ticketing.
Общая информация
- Сайт
- www.text.com
- linkedin.com/company/text
- Контакты
- LinkedIn: www.linkedin.com/in/piotr-cyganEmail: [email protected]
- Категория
- Поддержка
- Юридическое лицо
- Text S.A.
- Какие задачи решает
- Players waiting for help with deposits, withdrawals and verification
- Repetitive questions taking up agent time around the clock
- Missed chats during traffic peaks
- Supporting players in many languages
- Giving VIP players priority access to agents
- Reaching players at registration, first deposit or the cashier
Инструменты
AI Agent
Answers, recommends and takes actions through configurable skills (webhooks, API calls, tagging, transfers) and hands over to a person with full context.
LiveChat
Real-time website and in-app chat with a branded widget, group routing, behaviour-triggered campaigns, 48 widget languages and Chat SDKs for iOS and Android.
ChatBot
No-code chatbots that answer routine questions 24/7 and collect key details before passing the chat to an agent.
HelpDesk
Ticketing for complex cases across chat, email and messaging apps, with ticket rules, prioritisation, SLA tracking, AI summaries and language detection.
AI assistance for agents
Copilot assistant, reply suggestions based on your knowledge sources, text enhancement, tag suggestions and chat summaries inside LiveChat.
Reports and insights
Agent activity and performance, chat engagement, automatic anomaly alerts and weekly or monthly top-question reports.
KnowledgeBase
A searchable self-service help centre built on your own content.
Text API and MCP
APIs, SDKs and an MCP server for connecting Text to other systems and AI assistants.
ИИ
Использует ИИ
Text's AI Agent resolves conversations and takes actions through skills the business configures, and Text cites an 80% AI resolution rate. LiveChat adds AI features for human agents: a Copilot assistant, reply suggestions, chat summaries, tag suggestions and text enhancement.
Клиенты
- SOFTSWISS
Интеграции
- Facebook Messenger
- Slack
- Salesforce
- HubSpot
- OpenAI
- Mailchimp
- Klaviyo
- WordPress
- Shopify
О продукте
Text is a Polish software company, founded in Wrocław in 2002 as LiveChat and listed on the Warsaw Stock Exchange since 2014. It renamed itself Text in 2023. It makes customer-service software used by over 30,000 businesses in 150 countries. The product family covers the Text platform with its AI Agent, LiveChat, ChatBot, HelpDesk, KnowledgeBase and OpenWidget.
Text is a general-purpose tool, not built only for gaming, but LiveChat has a dedicated offer for online casinos, bookmakers and gaming sites and says more than 2,000 iGaming companies use it. Operators can add a chat widget to their sites or apps (with SDKs for iOS and Android), answer players in real time about deposits, withdrawals and verification, route chats from pages such as registration or first deposit to an onboarding team, and give high-value players priority access to dedicated agents. The widget can be set to 48 languages.
Automation comes from ChatBot and the AI Agent, which handle routine questions around the clock, collect key details and hand over to people with the conversation history. For human agents, LiveChat adds AI assistance: a Copilot, reply suggestions grounded in the operator's knowledge sources, chat summaries and tag suggestions. HelpDesk takes complex cases into tickets with rules, priorities and SLAs, and reports track agent performance, anomalies and the most common player questions.
SOFTSWISS uses LiveChat as its main tool for talking to players and pairs it with ChatBot.com, which handles up to 15% of chats. According to the LiveChat case study this ended missed chats, cut transfers to human agents by 30% and helped lift chat conversion above 5%. Text also offers APIs, SDKs and an MCP server, and reports SOC 2 Type 2, GDPR and PCI DSS compliance.
The parent company is Text S.A., with a US subsidiary, Text, Inc., in Boston.
