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Cevro AI

Cevro AI

Cevro AI (formerly ChatForm AI) is an AI player-support platform for iGaming operators, platforms and BPOs. Its AI agents resolve bonus, KYC, payment, responsible-gaming and technical queries end to end by taking actions in the operator's PAM and back office.

Общая информация

Сайт
www.cevro.ai
LinkedIn
linkedin.com/company/chatform
Контакты
LinkedIn: www.linkedin.com/in/tina-katanic-581532184
Категория
Поддержка
Юридическое лицо
Chatform Inc.
Какие задачи решает
  • Support costs and headcount rising with player volume
  • Generic chatbots that cannot act in the PAM or back office
  • Slow handling of bonus, KYC and withdrawal queries
  • AI procedures and knowledge base falling behind promotions and policy changes
  • No clear view of why players contact support or which VIPs are at risk
  • QA that only checks a small sample of conversations
  • Applying responsible-gaming guardrails on every reply

Инструменты

  • Agentic Customer Support

    AI agents that resolve player queries end to end over chat, email and helpdesk in 100+ languages, issuing bonuses, updating accounts or opening tickets in the back office and escalating when needed; voice is announced as coming soon.

  • Agentic Workflows

    AI agents for VIP, payments, KYC, responsible gaming, risk, trading and game QA that follow procedures the operator writes, with approval required for high-impact actions such as large payouts.

  • CevroScribe

    A conversational copilot that builds and updates AI procedures, updates the knowledge base from uploaded documents and answers questions about support data from Cevro, Slack, or Claude and ChatGPT via MCP.

  • Cevro Insights

    Contact-driver analysis, sentiment and churn signals, and automated QA against the operator's scorecard on every conversation, by market, brand, VIP tier and channel.

  • Pulse

    Watches for VIP players drifting away and messages them or alerts their host.

  • Bonus Engine

    Lets AI agents offer personalised offers, match bonuses, free spins and no-deposit promotions directly in chat.

  • Enterprise controls

    SOC 2 Type II audit, PII masking, zero data retention, no model training on player data, responsible-gaming guardrails and audit trails.

ИИ

Использует ИИ

Cevro's product is built on AI agents, described by its partner EveryMatrix as domain-tuned large language models, that read live PAM and back-office data, take actions and escalate to people. AI also runs CevroScribe (procedure building and data questions, including via MCP) and Insights (contact-driver clustering, sentiment and automated QA).

Клиенты

  • Alpha Affiliates
  • SweepNext
  • Winpot
  • iPlay Gaming Platform
  • White Hat Gaming
  • CasinoPlatform
  • Lucky Stake
  • Legendz
  • Wiztech Group
  • Stay Partners

Интеграции

О продукте

Cevro AI is an AI player-support platform built only for iGaming. It serves online casinos and sportsbooks, sweepstakes and social casinos, prediction markets, lottery and other gaming verticals, and is sold to operators, to platforms and aggregators that host many brands, and to BPOs that run support for operators. The company was known as ChatForm AI until a rebrand in late 2025.

Its AI agents handle player conversations over chat, email and helpdesk in more than 100 languages. Unlike a chatbot that only answers questions, they connect to the operator's PAM and back office and act there: they check withdrawals, handle KYC documents, credit bonuses, update accounts, open tickets and route responsible-gaming markers to the right procedure, handing over to a person with context when judgment is needed. Cevro states that up to 90% of inquiries are resolved by its agents.

Around the agents sit tools for the support team. CevroScribe is a copilot that writes and updates the agents' procedures and knowledge base from documents such as promotion terms and bonus policies, and answers questions about support data from Slack or from Claude and ChatGPT through MCP. Cevro Insights finds the main reasons players get in touch, scores sentiment and churn risk, and runs automated QA on every conversation, whether handled by AI, in-house staff or a BPO.

Cevro has ready-made integrations with iGaming platforms such as SOFTSWISS, EveryMatrix and Vegangster, the Smartico CRM and gamification platform, Shufti for identity checks, and helpdesks including Zendesk, Intercom and Comm100. EveryMatrix and Vegangster both announced partnerships in late 2025 that embed Cevro's agents in their platforms. For regulated operators it offers a SOC 2 Type II audit, PII masking, zero data retention and no training on player data.

Customer stories on the site include Alpha Affiliates, SweepNext, Winpot in Mexico, the iPlay Gaming Platform and CasinoPlatform, with a White Hat Gaming story announced. The website is operated by Chatform Inc.